Service quality models: a review - Seth, Nitin; Deshmukh, S.G; Vrat, Prem (The International journal of quality & reliability management, 2005)
Keywords: Brand loyalty; Business models; Communication technologies; Competitive advantage; Consumers; Customer satisfaction; Customer services; Customer services quality; Perceptions; Profitability; Quality improvement; Quality of service; Researchers; Service delivery; Service levels; SERVQUAL; Studies; Communication technologies; Service delivery; Customer services quality; SERVQUAL; Service levels; Customer satisfaction