Semi-autonomous avatar enabling unconstrained parallel conversations -seamless hybrid of WOZ and autonomous dialogue systems

Many people are now engaged in remote conversations for a wide variety of scenes such as interviewing, counseling, and consulting, but there is a limited number of skilled experts. We propose a novel framework of parallel conversations with semi-autonomous avatars, where one operator collaborates wi...

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Published inAdvanced robotics Vol. 35; no. 11; pp. 657 - 663
Main Authors Kawahara, Tatsuya, Muramatsu, Naoyuki, Yamamoto, Kenta, Lala, Divesh, Inoue, Koji
Format Journal Article
LanguageEnglish
Published Taylor & Francis 03.06.2021
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Online AccessGet full text
ISSN0169-1864
1568-5535
1568-5535
DOI10.1080/01691864.2021.1928549

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Abstract Many people are now engaged in remote conversations for a wide variety of scenes such as interviewing, counseling, and consulting, but there is a limited number of skilled experts. We propose a novel framework of parallel conversations with semi-autonomous avatars, where one operator collaborates with several remote robots or agents simultaneously. The autonomous dialogue system mostly manages the conversation, but switches to the human operator when necessary. This framework circumvents the requirement for autonomous systems to be completely perfect. Instead, we need to detect dialogue breakdown or disengagement. We present a prototype of this framework for attentive listening.
AbstractList Many people are now engaged in remote conversations for a wide variety of scenes such as interviewing, counseling, and consulting, but there is a limited number of skilled experts. We propose a novel framework of parallel conversations with semi-autonomous avatars, where one operator collaborates with several remote robots or agents simultaneously. The autonomous dialogue system mostly manages the conversation, but switches to the human operator when necessary. This framework circumvents the requirement for autonomous systems to be completely perfect. Instead, we need to detect dialogue breakdown or disengagement. We present a prototype of this framework for attentive listening.
Author Yamamoto, Kenta
Muramatsu, Naoyuki
Kawahara, Tatsuya
Lala, Divesh
Inoue, Koji
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  organization: Kyoto University
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Cites_doi 10.1609/aaai.v32i1.11321
10.3389/frobt.2020.00092
10.18653/v1/2020.acl-main.4
10.1145/1349822.1349863
10.1145/1349822.1349862
10.18653/v1/P17-1103
10.1017/ATSIP.2018.11
10.1145/3382507.3418839
10.1007/978-981-13-9443-0_6
10.18653/v1/2020.sigdial-1.15
10.1109/TRO.2010.2062550
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SubjectTerms attentive listening
conversational avatar
parallel conversations
Semi-autonomous dialogue
spoken dialogue system
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Title Semi-autonomous avatar enabling unconstrained parallel conversations -seamless hybrid of WOZ and autonomous dialogue systems
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