An Evaluation Scale of Medical Services Quality Based on "Patients' Experience

An evaluation scale of medical services quality was developed on the basis of "patients' experience". The questionnaires were developed by, among others, searching relevant literature, col- lecting well-established assessment scales, measuring patients' experience and satisfaction, brain-storming, l...

Full description

Saved in:
Bibliographic Details
Published inJournal of Huazhong University of Science and Technology. Medical sciences Vol. 34; no. 2; pp. 289 - 297
Main Author 田常俊 田悦 张亮
Format Journal Article
LanguageEnglish
Published Heidelberg Huazhong University of Science and Technology 01.04.2014
School of Medicine and Health Management, Tongji Medical College, Huazhong University of Science and Technology, Wuhan 430000, China%Shanghai University of Political Science and Law, Shanghai 201701, China
Subjects
Online AccessGet full text
ISSN1672-0733
1993-1352
DOI10.1007/s11596-014-1273-5

Cover

Abstract An evaluation scale of medical services quality was developed on the basis of "patients' experience". The questionnaires were developed by, among others, searching relevant literature, col- lecting well-established assessment scales, measuring patients' experience and satisfaction, brain-storming, literature analysis. Delphi method was adopted for expert consultation. Scale items were screened and revised. The key indexes were converted. Field surveys were conducted for testing the reliability and validity of the scale. Our modified evaluation scale for measuring medical services quality based on "patients' experience" included 6 dimensions (tangibility, reliability, responsiveness, assurance, empathy and continuity), and 50 items. The novel scale based on "patients' experience" may better serve the purpose of assessin~ medical services quality.
AbstractList An evaluation scale of medical services quality was developed on the basis of "patients' experience". The questionnaires were developed by, among others, searching relevant literature, collecting well-established assessment scales, measuring patients' experience and satisfaction, brain-storming, literature analysis. Delphi method was adopted for expert consultation. Scale items were screened and revised. The key indexes were converted. Field surveys were conducted for testing the reliability and validity of the scale. Our modified evaluation scale for measuring medical services quality based on "patients' experience" included 6 dimensions (tangibility, reliability, responsiveness, assurance, empathy and continuity), and 50 items. The novel scale based on "patients' experience" may better serve the purpose of assessing medical services quality.
Summary An evaluation scale of medical services quality was developed on the basis of “patients’ experience”. The questionnaires were developed by, among others, searching relevant literature, collecting well-established assessment scales, measuring patients’ experience and satisfaction, brain-storming, literature analysis. Delphi method was adopted for expert consultation. Scale items were screened and revised. The key indexes were converted. Field surveys were conducted for testing the reliability and validity of the scale. Our modified evaluation scale for measuring medical services quality based on “patients’ experience” included 6 dimensions (tangibility, reliability, responsiveness, assurance, empathy and continuity), and 50 items. The novel scale based on “patients’ experience” may better serve the purpose of assessing medical services quality.
An evaluation scale of medical services quality was developed on the basis of "patients' experience". The questionnaires were developed by, among others, searching relevant literature, col- lecting well-established assessment scales, measuring patients' experience and satisfaction, brain-storming, literature analysis. Delphi method was adopted for expert consultation. Scale items were screened and revised. The key indexes were converted. Field surveys were conducted for testing the reliability and validity of the scale. Our modified evaluation scale for measuring medical services quality based on "patients' experience" included 6 dimensions (tangibility, reliability, responsiveness, assurance, empathy and continuity), and 50 items. The novel scale based on "patients' experience" may better serve the purpose of assessin~ medical services quality.
An evaluation scale of medical services quality was developed on the basis of "patients' experience". The questionnaires were developed by, among others, searching relevant literature, collecting well-established assessment scales, measuring patients' experience and satisfaction, brain-storming, literature analysis. Delphi method was adopted for expert consultation. Scale items were screened and revised. The key indexes were converted. Field surveys were conducted for testing the reliability and validity of the scale. Our modified evaluation scale for measuring medical services quality based on "patients' experience" included 6 dimensions (tangibility, reliability, responsiveness, assurance, empathy and continuity), and 50 items. The novel scale based on "patients' experience" may better serve the purpose of assessing medical services quality.An evaluation scale of medical services quality was developed on the basis of "patients' experience". The questionnaires were developed by, among others, searching relevant literature, collecting well-established assessment scales, measuring patients' experience and satisfaction, brain-storming, literature analysis. Delphi method was adopted for expert consultation. Scale items were screened and revised. The key indexes were converted. Field surveys were conducted for testing the reliability and validity of the scale. Our modified evaluation scale for measuring medical services quality based on "patients' experience" included 6 dimensions (tangibility, reliability, responsiveness, assurance, empathy and continuity), and 50 items. The novel scale based on "patients' experience" may better serve the purpose of assessing medical services quality.
Author 田常俊 田悦 张亮
AuthorAffiliation School of Medicine and Health Management, Tongji Medical College, Huazhong University of Science and Technology, Wuhan430000, China Shanghai University of Political Science and Law, Shanghai 201701, China
AuthorAffiliation_xml – name: School of Medicine and Health Management, Tongji Medical College, Huazhong University of Science and Technology, Wuhan 430000, China%Shanghai University of Political Science and Law, Shanghai 201701, China
Author_xml – sequence: 1
  fullname: 田常俊 田悦 张亮
BackLink https://www.ncbi.nlm.nih.gov/pubmed/24710947$$D View this record in MEDLINE/PubMed
BookMark eNp9kctO3DAUhi0EKpf2AbqpzK5SldbXOF5SNL1IoNICa8vYJ9MMGWewEzqz7aYvxTvxCvU0A5VYsPKx9P3_fy77aDt0ARB6Tcl7Soj6kCiVuiwIFQVlihdyC-1RrXlBuWTbuS4VK4jifBftpzQjRKqSiRdolwlFiRZqD_04Cnhya9vB9k0X8LmzLeCuxqfgm1zjc4i3jYOEvw-2bfoV_mgTeJzR-7vfZ1kEoU_3d3_wZLmAmH8OXqKd2rYJXm3eA3T5aXJx_KU4-fb56_HRSeEEKftC1cR6rjT3vrJEu8qymlPuNWceFFTUMi2ZU9yqGqSzFWdMgBegZSmcVvwAvRt9f9lQ2zA1s26IISeafra69svllQGWd0MYYTLTb0d6EbubAVJv5k1y0LY2QDckQyUVgitJ1sZvNuhwNQdvFrGZ27gyD1vLgBoBF7uUItTGNf2_BfbRNq2hxKzvY8b7mNyDWd_HrLugT5QP5s9p2KhJmQ1TiP8HfU50uAn62YXpTdY9JgnNeCWk4n8B-QGtrQ
CitedBy_id crossref_primary_10_1007_s11596_018_1865_6
crossref_primary_10_1111_1475_6773_13187
Cites_doi 10.1186/1472-6963-10-199
10.1136/qhc.11.4.335
10.1007/s11390-011-1162-3
10.3748/wjg.v19.i15.2355
10.1080/17489720802609328
10.4300/JGME-D-09-00060.1
10.1186/1472-6963-13-22
10.1177/1077558709341065
10.1055/s-0033-1343435
10.4172/2167-1079.1000132
ContentType Journal Article
Copyright Huazhong University of Science and Technology and Springer-Verlag Berlin Heidelberg 2014
Copyright © Wanfang Data Co. Ltd. All Rights Reserved.
Copyright_xml – notice: Huazhong University of Science and Technology and Springer-Verlag Berlin Heidelberg 2014
– notice: Copyright © Wanfang Data Co. Ltd. All Rights Reserved.
DBID 2RA
92L
CQIGP
W91
~WA
AAYXX
CITATION
CGR
CUY
CVF
ECM
EIF
NPM
7X8
2B.
4A8
92I
93N
PSX
TCJ
DOI 10.1007/s11596-014-1273-5
DatabaseName 中文科技期刊数据库
中文科技期刊数据库-CALIS站点
中文科技期刊数据库-7.0平台
中文科技期刊数据库-医药卫生
中文科技期刊数据库- 镜像站点
CrossRef
Medline
MEDLINE
MEDLINE (Ovid)
MEDLINE
MEDLINE
PubMed
MEDLINE - Academic
Wanfang Data Journals - Hong Kong
WANFANG Data Centre
Wanfang Data Journals
万方数据期刊 - 香港版
China Online Journals (COJ)
China Online Journals (COJ)
DatabaseTitle CrossRef
MEDLINE
Medline Complete
MEDLINE with Full Text
PubMed
MEDLINE (Ovid)
MEDLINE - Academic
DatabaseTitleList MEDLINE


MEDLINE - Academic
Database_xml – sequence: 1
  dbid: NPM
  name: PubMed
  url: https://proxy.k.utb.cz/login?url=http://www.ncbi.nlm.nih.gov/entrez/query.fcgi?db=PubMed
  sourceTypes: Index Database
– sequence: 2
  dbid: EIF
  name: MEDLINE
  url: https://proxy.k.utb.cz/login?url=https://www.webofscience.com/wos/medline/basic-search
  sourceTypes: Index Database
DeliveryMethod fulltext_linktorsrc
Discipline Medicine
DocumentTitleAlternate An Evaluation Scale of Medical Services Quality Based on "Patients' Experience
EISSN 1993-1352
EndPage 297
ExternalDocumentID tjykdxxb_e201402025
24710947
10_1007_s11596_014_1273_5
49238457
Genre Journal Article
GroupedDBID -5E
-5G
-BR
-Y2
-~C
.86
.VR
06C
06D
0R~
0VY
1N0
29K
29~
2B.
2C~
2J2
2KG
2KM
2LR
2RA
2~H
30V
4.4
408
40D
40E
53G
5GY
5VS
6NX
8TC
8UJ
92F
92I
92L
95-
95.
95~
96X
AAAVM
AABHQ
AAJKR
AANXM
AARHV
AARTL
AAYIU
AAYQN
AAYTO
ABFTV
ABJNI
ABJOX
ABKCH
ABMNI
ABNWP
ABQBU
ABTMW
ACGFS
ACHXU
ACKNC
ACOMO
ACSNA
ACUDM
ADHIR
ADINQ
ADKPE
ADURQ
ADYFF
ADZKW
AEBTG
AEGNC
AEJHL
AEKMD
AEOHA
AEPYU
AETLH
AEXYK
AFWTZ
AFZKB
AGAYW
AGDGC
AGQMX
AGWIL
AGWZB
AGYKE
AHAVH
AHBYD
AHKAY
AHYZX
AIIXL
AJBLW
AJRNO
ALMA_UNASSIGNED_HOLDINGS
ALWAN
AMKLP
ARMRJ
AZFZN
B-.
BA0
BGNMA
CAG
CCEZO
CHBEP
CIEJG
COF
CQIGP
CS3
CSCUP
CW9
D-I
DPUIP
EBS
EJD
ESBYG
FA0
FEDTE
FNLPD
FRRFC
FWDCC
G-Y
G-Z
GGCAI
GGRSB
GJIRD
GQ6
GQ7
HF~
HG6
HMJXF
HRMNR
HVGLF
HZ~
IJ-
IXD
I~X
I~Z
J-C
JBSCW
JUIAU
KOV
M4Y
MA-
N2Q
NDZJH
NQJWS
NU0
O9-
O93
O9I
O9J
P9S
PF0
QOR
QOS
R-E
R89
R9I
RIG
ROL
RPX
RSV
S..
S16
S1Z
S27
S37
S3B
SAP
SCL
SDH
SHX
SMD
SNE
SNX
SOJ
SPISZ
SZ9
SZN
T13
TCJ
TSG
TT1
TUC
U2A
U9L
UG4
VC2
W48
W91
WK8
Z7U
Z82
Z8V
ZOVNA
~A9
~WA
ABQSL
H13
AAYXX
ADHKG
AGQPQ
CITATION
CGR
CUY
CVF
ECM
EIF
NPM
7X8
4A8
93N
PSX
ID FETCH-LOGICAL-c406t-7f0ad3793dd8a09c8a2f313d932de7e81a2952c73a7fe5ca83224ed4e9564c973
IEDL.DBID AGYKE
ISSN 1672-0733
IngestDate Thu May 29 04:06:47 EDT 2025
Fri Sep 05 13:12:44 EDT 2025
Thu Jan 02 23:11:23 EST 2025
Thu Apr 24 22:54:08 EDT 2025
Wed Oct 01 00:35:58 EDT 2025
Fri Feb 21 02:37:18 EST 2025
Wed Feb 14 10:37:37 EST 2024
IsPeerReviewed false
IsScholarly false
Issue 2
Keywords quality evaluation
scale
patients’ experience
medical services
patients' experience
Language English
License http://www.springer.com/tdm
LinkModel DirectLink
MergedId FETCHMERGED-LOGICAL-c406t-7f0ad3793dd8a09c8a2f313d932de7e81a2952c73a7fe5ca83224ed4e9564c973
Notes An evaluation scale of medical services quality was developed on the basis of "patients' experience". The questionnaires were developed by, among others, searching relevant literature, col- lecting well-established assessment scales, measuring patients' experience and satisfaction, brain-storming, literature analysis. Delphi method was adopted for expert consultation. Scale items were screened and revised. The key indexes were converted. Field surveys were conducted for testing the reliability and validity of the scale. Our modified evaluation scale for measuring medical services quality based on "patients' experience" included 6 dimensions (tangibility, reliability, responsiveness, assurance, empathy and continuity), and 50 items. The novel scale based on "patients' experience" may better serve the purpose of assessin~ medical services quality.
42-1679/R
Chang-jun TIAN , Yue TIAN Liang ZHANG (1.School of Medicine and Health Management, Tongji Medical College, Huazhong University of Science and Technology, Wuhan 430000, China 2Shanghai University of Political Science and Law, Shanghai 201701, China)
patients' experience;medical services; quality evaluation; scale
ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
content type line 23
PMID 24710947
PQID 1514437507
PQPubID 23479
PageCount 9
ParticipantIDs wanfang_journals_tjykdxxb_e201402025
proquest_miscellaneous_1514437507
pubmed_primary_24710947
crossref_citationtrail_10_1007_s11596_014_1273_5
crossref_primary_10_1007_s11596_014_1273_5
springer_journals_10_1007_s11596_014_1273_5
chongqing_primary_49238457
ProviderPackageCode CITATION
AAYXX
PublicationCentury 2000
PublicationDate 2014-04-01
PublicationDateYYYYMMDD 2014-04-01
PublicationDate_xml – month: 04
  year: 2014
  text: 2014-04-01
  day: 01
PublicationDecade 2010
PublicationPlace Heidelberg
PublicationPlace_xml – name: Heidelberg
– name: China
PublicationSubtitle Medical Sciences
PublicationTitle Journal of Huazhong University of Science and Technology. Medical sciences
PublicationTitleAbbrev J. Huazhong Univ. Sci. Technol. [Med. Sci.]
PublicationTitleAlternate Journal of Zuazhong University of Science and Technology: Medical Edition
PublicationTitle_FL Journal of Huazhong University of Science and Technology(Medical Science)
PublicationYear 2014
Publisher Huazhong University of Science and Technology
School of Medicine and Health Management, Tongji Medical College, Huazhong University of Science and Technology, Wuhan 430000, China%Shanghai University of Political Science and Law, Shanghai 201701, China
Publisher_xml – name: Huazhong University of Science and Technology
– name: School of Medicine and Health Management, Tongji Medical College, Huazhong University of Science and Technology, Wuhan 430000, China%Shanghai University of Political Science and Law, Shanghai 201701, China
References GerteisMThrough the patient’s eyes: understanding and promoting patient-centered care1993San FranciscoJossey-Bass873
GoldsteinEFarquharMCroftonCMeasuring hospital care from the patients’ perspective: an overview of the CAHPS Hospital Survey Development ProcessHSR2005406Pt219771995136124716316434
RiechmannMStahlKEmployee satisfaction in hospitals —validation of the Picker employee questionnaire: the German version of the “survey of employee perceptions of health care delivery” (Picker Institute Boston)Gesundheitswesen (in German)2013755e34e481:STN:280:DC%2BC3snnt1KqtQ%3D%3D10.1055/s-0033-1343435
JenkinsonCCoulterABrusterSPatients’ experiences and satisfaction with health care: results of a questionnaire study of specific aspects of careQual Safety Health Care20021133734410.1136/qhc.11.4.335
GiordanoLAElliottMNGoldsteinEDevelopment, implementation, and public reporting of the HCAHPS surveyMed Care Res Rev201067127371963864110.1177/1077558709341065
YangHLiuFZhangTHProblems and suggestions in patients’ satisfaction surveyZhonghua Yi Yuan Guan Li Za Zhi (Chinese)2005217437439
SzolovitsPPossibilities for healthcare computingJ Computer Sci & Tech201126462563110.1007/s11390-011-1162-3
PaayJKjeldskovJUnderstanding the user experience of location-based services: five principles of perceptual organisation appliedJ Loc Based Serv20082426728610.1080/17489720802609328
JoannSNaomiDMultilevel psychometric properties of the AHRQ hospital survey on patient safety cultureBMC Health Serv Res20101019910.1186/1472-6963-10-199
PaseoreGCPatient satisfaction in primary health careEval Program Plann199363–4185210
SallySJasonHThomasGWA new approach to postpartum rounds: patient-centered collaborative care improves efficiencyJ Grad Med Educ201021677210.4300/JGME-D-09-00060.1
PineIIB Joseph, Gilmore. The experience economy1999BostonHarvard Business School Press1519
ChangCSChenSYLanYTService quality, trust, and patient satisfaction in interpersonal-based medical service encountersBMC Health Serv Res2013132235703222332078610.1186/1472-6963-13-22
EkkelenkampVEDowlerKValoriRMPatient comfort and quality in colonoscopyWorld J Gastroenterol20131915235523611:CAS:528:DC%2BC3sXntVWgt7o%3D36319872361362910.3748/wjg.v19.i15.2355
GoldsteinEClearyP DLangwellK MMedicare managed care CAHPS: a tool for performance improvementHealth Care Financing Review200122101107
JenkinsonCCoulterABrusterSPatients’ experiences and satisfaction with health care: results of a questionnaire study of specific aspects of careQual Safety Health Care200211433734410.1136/qhc.11.4.335
BergesonSCGrayJEhrmantrautLAComparing web-based with mail survey administration of the consumer assessment of healthcare providers and systems (CAHPS®) clinician and group surveyPrim Health Care20133pii10.4172/2167-1079.1000132
CS Chang (1273_CR17) 2013; 13
E Goldstein (1273_CR11) 2005; 40
S Sally (1273_CR6) 2010; 2
LA Giordano (1273_CR13) 2010; 67
SC Bergeson (1273_CR14) 2013; 3
E Goldstein (1273_CR10) 2001; 22
M Gerteis (1273_CR3) 1993
J Paay (1273_CR15) 2008; 2
II Pine (1273_CR1) 1999
VE Ekkelenkamp (1273_CR8) 2013; 19
M Riechmann (1273_CR2) 2013; 75
C Jenkinson (1273_CR16) 2002; 11
C Jenkinson (1273_CR9) 2002; 11
P Szolovits (1273_CR7) 2011; 26
S Joann (1273_CR12) 2010; 10
GC Paseore (1273_CR4) 1993; 6
H Yang (1273_CR5) 2005; 21
24078901 - Prim Health Care. 2013 Apr 15;3:null
25372460 - Health Care Financ Rev. 2001 Spring;22(3):101-107
16316434 - Health Serv Res. 2005 Dec;40(6 Pt 2):1977-95
23709051 - Gesundheitswesen. 2013 May;75(5):e34-48
12468693 - Qual Saf Health Care. 2002 Dec;11(4):335-9
23613629 - World J Gastroenterol. 2013 Apr 21;19(15):2355-61
21975887 - J Grad Med Educ. 2010 Mar;2(1):67-72
19638641 - Med Care Res Rev. 2010 Feb;67(1):27-37
10299618 - Eval Program Plann. 1983;6(3-4):185-210
23320786 - BMC Health Serv Res. 2013 Jan 16;13:22
20615247 - BMC Health Serv Res. 2010 Jul 08;10:199
References_xml – reference: GiordanoLAElliottMNGoldsteinEDevelopment, implementation, and public reporting of the HCAHPS surveyMed Care Res Rev201067127371963864110.1177/1077558709341065
– reference: GerteisMThrough the patient’s eyes: understanding and promoting patient-centered care1993San FranciscoJossey-Bass873
– reference: PineIIB Joseph, Gilmore. The experience economy1999BostonHarvard Business School Press1519
– reference: JoannSNaomiDMultilevel psychometric properties of the AHRQ hospital survey on patient safety cultureBMC Health Serv Res20101019910.1186/1472-6963-10-199
– reference: PaseoreGCPatient satisfaction in primary health careEval Program Plann199363–4185210
– reference: ChangCSChenSYLanYTService quality, trust, and patient satisfaction in interpersonal-based medical service encountersBMC Health Serv Res2013132235703222332078610.1186/1472-6963-13-22
– reference: SzolovitsPPossibilities for healthcare computingJ Computer Sci & Tech201126462563110.1007/s11390-011-1162-3
– reference: YangHLiuFZhangTHProblems and suggestions in patients’ satisfaction surveyZhonghua Yi Yuan Guan Li Za Zhi (Chinese)2005217437439
– reference: SallySJasonHThomasGWA new approach to postpartum rounds: patient-centered collaborative care improves efficiencyJ Grad Med Educ201021677210.4300/JGME-D-09-00060.1
– reference: BergesonSCGrayJEhrmantrautLAComparing web-based with mail survey administration of the consumer assessment of healthcare providers and systems (CAHPS®) clinician and group surveyPrim Health Care20133pii10.4172/2167-1079.1000132
– reference: EkkelenkampVEDowlerKValoriRMPatient comfort and quality in colonoscopyWorld J Gastroenterol20131915235523611:CAS:528:DC%2BC3sXntVWgt7o%3D36319872361362910.3748/wjg.v19.i15.2355
– reference: PaayJKjeldskovJUnderstanding the user experience of location-based services: five principles of perceptual organisation appliedJ Loc Based Serv20082426728610.1080/17489720802609328
– reference: JenkinsonCCoulterABrusterSPatients’ experiences and satisfaction with health care: results of a questionnaire study of specific aspects of careQual Safety Health Care20021133734410.1136/qhc.11.4.335
– reference: JenkinsonCCoulterABrusterSPatients’ experiences and satisfaction with health care: results of a questionnaire study of specific aspects of careQual Safety Health Care200211433734410.1136/qhc.11.4.335
– reference: GoldsteinEFarquharMCroftonCMeasuring hospital care from the patients’ perspective: an overview of the CAHPS Hospital Survey Development ProcessHSR2005406Pt219771995136124716316434
– reference: RiechmannMStahlKEmployee satisfaction in hospitals —validation of the Picker employee questionnaire: the German version of the “survey of employee perceptions of health care delivery” (Picker Institute Boston)Gesundheitswesen (in German)2013755e34e481:STN:280:DC%2BC3snnt1KqtQ%3D%3D10.1055/s-0033-1343435
– reference: GoldsteinEClearyP DLangwellK MMedicare managed care CAHPS: a tool for performance improvementHealth Care Financing Review200122101107
– volume: 10
  start-page: 199
  year: 2010
  ident: 1273_CR12
  publication-title: BMC Health Serv Res
  doi: 10.1186/1472-6963-10-199
– start-page: 15
  volume-title: B Joseph, Gilmore. The experience economy
  year: 1999
  ident: 1273_CR1
– volume: 21
  start-page: 437
  issue: 7
  year: 2005
  ident: 1273_CR5
  publication-title: Zhonghua Yi Yuan Guan Li Za Zhi (Chinese)
– volume: 11
  start-page: 337
  issue: 4
  year: 2002
  ident: 1273_CR9
  publication-title: Qual Safety Health Care
  doi: 10.1136/qhc.11.4.335
– volume: 26
  start-page: 625
  issue: 4
  year: 2011
  ident: 1273_CR7
  publication-title: J Computer Sci & Tech
  doi: 10.1007/s11390-011-1162-3
– volume: 19
  start-page: 2355
  issue: 15
  year: 2013
  ident: 1273_CR8
  publication-title: World J Gastroenterol
  doi: 10.3748/wjg.v19.i15.2355
– volume: 11
  start-page: 337
  year: 2002
  ident: 1273_CR16
  publication-title: Qual Safety Health Care
  doi: 10.1136/qhc.11.4.335
– volume: 2
  start-page: 267
  issue: 4
  year: 2008
  ident: 1273_CR15
  publication-title: J Loc Based Serv
  doi: 10.1080/17489720802609328
– volume: 2
  start-page: 67
  issue: 1
  year: 2010
  ident: 1273_CR6
  publication-title: J Grad Med Educ
  doi: 10.4300/JGME-D-09-00060.1
– volume: 13
  start-page: 22
  year: 2013
  ident: 1273_CR17
  publication-title: BMC Health Serv Res
  doi: 10.1186/1472-6963-13-22
– volume: 67
  start-page: 27
  issue: 1
  year: 2010
  ident: 1273_CR13
  publication-title: Med Care Res Rev
  doi: 10.1177/1077558709341065
– volume: 6
  start-page: 185
  issue: 3–4
  year: 1993
  ident: 1273_CR4
  publication-title: Eval Program Plann
– volume: 22
  start-page: 101
  year: 2001
  ident: 1273_CR10
  publication-title: Health Care Financing Review
– volume: 75
  start-page: e34
  issue: 5
  year: 2013
  ident: 1273_CR2
  publication-title: Gesundheitswesen (in German)
  doi: 10.1055/s-0033-1343435
– start-page: 873
  volume-title: Through the patient’s eyes: understanding and promoting patient-centered care
  year: 1993
  ident: 1273_CR3
– volume: 40
  start-page: 1977
  issue: 6Pt2
  year: 2005
  ident: 1273_CR11
  publication-title: HSR
– volume: 3
  start-page: pii
  year: 2013
  ident: 1273_CR14
  publication-title: Prim Health Care
  doi: 10.4172/2167-1079.1000132
– reference: 23613629 - World J Gastroenterol. 2013 Apr 21;19(15):2355-61
– reference: 20615247 - BMC Health Serv Res. 2010 Jul 08;10:199
– reference: 12468693 - Qual Saf Health Care. 2002 Dec;11(4):335-9
– reference: 23320786 - BMC Health Serv Res. 2013 Jan 16;13:22
– reference: 16316434 - Health Serv Res. 2005 Dec;40(6 Pt 2):1977-95
– reference: 21975887 - J Grad Med Educ. 2010 Mar;2(1):67-72
– reference: 25372460 - Health Care Financ Rev. 2001 Spring;22(3):101-107
– reference: 10299618 - Eval Program Plann. 1983;6(3-4):185-210
– reference: 24078901 - Prim Health Care. 2013 Apr 15;3:null
– reference: 19638641 - Med Care Res Rev. 2010 Feb;67(1):27-37
– reference: 23709051 - Gesundheitswesen. 2013 May;75(5):e34-48
SSID ssj0057624
Score 1.5911841
Snippet An evaluation scale of medical services quality was developed on the basis of "patients' experience". The questionnaires were developed by, among others,...
Summary An evaluation scale of medical services quality was developed on the basis of “patients’ experience”. The questionnaires were developed by, among...
An evaluation scale of medical services quality was developed on the basis of "patients' experience". The questionnaires were developed by, among others,...
SourceID wanfang
proquest
pubmed
crossref
springer
chongqing
SourceType Aggregation Database
Index Database
Enrichment Source
Publisher
StartPage 289
SubjectTerms Humans
Medicine
Medicine & Public Health
Patient Satisfaction
Quality of Health Care
Surveys and Questionnaires
医疗
基础
德尔菲法
患者
服务质量评价
测量基
满意度
量表
Title An Evaluation Scale of Medical Services Quality Based on "Patients' Experience
URI http://lib.cqvip.com/qk/85740A/201402/49238457.html
https://link.springer.com/article/10.1007/s11596-014-1273-5
https://www.ncbi.nlm.nih.gov/pubmed/24710947
https://www.proquest.com/docview/1514437507
https://d.wanfangdata.com.cn/periodical/tjykdxxb-e201402025
Volume 34
hasFullText 1
inHoldings 1
isFullTextHit
isPrint
journalDatabaseRights – providerCode: PRVAVX
  databaseName: SpringerLINK - Czech Republic Consortium
  customDbUrl:
  eissn: 1993-1352
  dateEnd: 99991231
  omitProxy: false
  ssIdentifier: ssj0057624
  issn: 1672-0733
  databaseCode: AGYKE
  dateStart: 19970101
  isFulltext: true
  titleUrlDefault: http://link.springer.com
  providerName: Springer Nature
– providerCode: PRVAVX
  databaseName: SpringerLink Journals (ICM)
  customDbUrl:
  eissn: 1993-1352
  dateEnd: 99991231
  omitProxy: true
  ssIdentifier: ssj0057624
  issn: 1672-0733
  databaseCode: U2A
  dateStart: 20020101
  isFulltext: true
  titleUrlDefault: http://www.springerlink.com/journals/
  providerName: Springer Nature
link http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwlV1LT9wwEB7BIlW9QOmLhRa5EqdWQcF21slxVUFRq_bESvRk-UlV2iw0WQl62r-B1P65_SWMib1LH0LikovtcewZz0Mz_gywU1mtc-ZFRo1nGdd4pBSqvYyZXBmFDMdPqLb4NDgc8ffHxXG8x92kaveUkrzR1IvLbmh5Q_QbcPYEy4plWClCfNKDleG7zx_2kwJGD7p7y3YgQmElYymZ-T8iAVLhy7g-OccJ_zRN__ibt3KlNzd8aq_qk1vG6GANjtIyuhqU091Jq3fNz78QHu-5zkewGp1TMuykaR2WXP0YHnyM6fcnMBrWZAEPThrkryNjT7532R7SRMVDuqualyTYSEuw62z6KyK4NrPpFXFzgOXZ9PdTGB3sH709zOK7DJlB899mwufKMjzY1pYqr0ypqGd7zKIraJ1w5Z6iVUGNYEp4VxgVlAZ3ljuMxbipBHsGvXpcuw0gA2Gxqaw0zQ2nOa38QFdaOfQkfEVL24fNOXvkWYe_IQOmXMkL0Yc88UuaiGgeHtb4JhdYzGEvJe6lDHspiz68ng9J5O7o_CoJgcRDFzIpqnbjSSPRTeKcobOF__C8k445OcpDeSvHljeJvzLqheauuXaiRC06t18vT-3FhZaOhjgYt6fYvBfRLXgYRnaFRi-g1_6YuJfoQ7V6O56ZbVge0eE1t94TZw
linkProvider Springer Nature
linkToHtml http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwlV1Lb9swDCa2FNh26d5bupcG9LTBhSPJkX0MhnbZ-jglQHcSZD06tJ2z1Q7Q9pS_UWD7c_klo2op6R4o0IsvkmmLpEgKJD8BrBemLFPmREK1YwkvcUspNHsJ06nSCgWOD19tsdcfjvnn_Ww_9HHXsdo9piQvLfWy2Q09rz_9epw9wZLsNqzwXp7zDqwMPn7Z3owGGCPo9i7bvvCFlYzFZOb_iHhIha-T6uAHfvBP1_RPvHklV3rZ4VM5VR1ccUZb92EUl9HWoBxtTJtyQ5__hfB4w3U-gNUQnJJBq00P4ZatHsGd3ZB-fwzjQUWW8OCkRvlaMnHkW5vtIXUwPKRt1Twj3kcaglPns58BwbWezy6IXQAsz2e_nsB4a3P0YZiEexkSje6_SYRLlWG4sY3JVVroXFHHesxgKGissHlP0SKjWjAlnM208kaDW8MtnsW4LgR7Cp1qUtnnQPrC4FBelDTVnKa0cP2yKJXFSMIVNDddWFuIR35v8Tekx5TLeSa6kEZ5SR0Qzf3FGsdyicXseSmRl9LzUmZdeLd4JZK7ZvLbqAQSN53PpKjKTqa1xDCJc4bBFv7Ds1Y7FuQo9-WtHEfeR_nKYBfq6761HjRqObk5PDsyp6eltNSfg5E92dqNiL6Bu8PR7o7c-bS3_QLueSpt0dFL6DQnU_sK46mmfB32z29bPhVv
linkToPdf http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwlV3NTtwwELYKlRCXqi1tWaDFSJxaRQTbWSfHFXQFpUUcWImb5fhnEbReSoIEt32NSvBy-yTMEGeXqhUSl1zsTCJ_Hs9YM_MNIZuFLcuUe5kw43kiSlApDcdewk2qjQbA4YHZFofdvYH4dpKdxD6nVZvt3oYkm5oGZGkK9daF9VuzwjewwngTRs49yZNsjrwUYKrx9jVgvfYoBl-66WrblZhiyXkb1vyfCCRXOB2F4W_49N9G6h_P81HU9KHWJ3gdho_MUv81eRX9SdprNsAb8sKFt2ThR4yYL5FBL9AZozetABJHR57-agI0tIpnBW2qK28omjVLYepkfBtJV6vJ-A91U07kyfjuHRn0vx7v7CWxlUJiwGLXifSpthx00dpcp4XJNfN8m1vw3qyTLt_WrMiYkVxL7zKjUc-Fs8LB9UmYQvL3ZD6MglsmtCstDOVFyVIjWMoK3y2LUjsw_r5gue2Qlek6qouGMkMhDVwuMtkhabuwykQScuyF8VPN6JMRFwW4KMRFZR3yefpKK-6JyRstWgr0BIMfOrjRVaXAsxGCg38E__ChgXEqjgnMSBUw8qXFVUVVrp761maEfja5Prs5t9fXpXIMr66wPNnKs4Suk4Wj3b76vn94sEoWUUiTJrRG5uvLK_cRPKC6_PSwy-8Bnn782A
openUrl ctx_ver=Z39.88-2004&ctx_enc=info%3Aofi%2Fenc%3AUTF-8&rfr_id=info%3Asid%2Fsummon.serialssolutions.com&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=An+evaluation+scale+of+medical+services+quality+based+on+%22patients%27+experience%22&rft.jtitle=Journal+of+Huazhong+University+of+Science+and+Technology.+Medical+sciences&rft.au=Tian%2C+Chang-Jun&rft.au=Tian%2C+Yue&rft.au=Zhang%2C+Liang&rft.date=2014-04-01&rft.issn=1672-0733&rft.volume=34&rft.issue=2&rft.spage=289&rft_id=info:doi/10.1007%2Fs11596-014-1273-5&rft.externalDBID=NO_FULL_TEXT
thumbnail_s http://utb.summon.serialssolutions.com/2.0.0/image/custom?url=http%3A%2F%2Fimage.cqvip.com%2Fvip1000%2Fqk%2F85740A%2F85740A.jpg
http://utb.summon.serialssolutions.com/2.0.0/image/custom?url=http%3A%2F%2Fwww.wanfangdata.com.cn%2Fimages%2FPeriodicalImages%2Ftjykdxxb-e%2Ftjykdxxb-e.jpg