A proposal to use a balanced scorecard to evaluate Information for Health: an information strategy for the modern NHS (1998–2005)

• Published in: Computers in biology and medicine Vol. 32; no. 3; pp. 221 - 236
• Main Author: Protti, Denis
• Format: Journal Article
• Language: English
• Published: United States Elsevier Ltd 01.05.2002
• Subjects: Balanced score cards; Benchmarking; Evaluation; Evaluation Studies as Topic; Humans; Information management; Information technology; Medical informatics; Medical Informatics - standards; National Health Service, UK; National health services; Strategic plans; Strategies; Technology Assessment, Biomedical - methods; Strategic plans; Evaluation; Information management; Information technology; Balanced score cards
• ISSN: 0010-4825; 1879-0534
• DOI: 10.1016/S0010-4825(02)00017-3

The author was invited to assist in the development of an evaluation methodology for the Strategy. One of the conundrums of measuring the information management & technology (IM&T) function is that infrastructure investments cannot be cost justified on a return on investment basis. The balanced scorecard (BSC) is a means to evaluate corporate performance from four different perspectives: the financial perspective, the internal business process perspective, the customer perspective, and the learning and growth perspective. An IM&T BSC for Information for Health was recommended as means of allowing managers to see the positive and negative impacts of IM&T activities on the factors that are important to the NHS as a whole.