Query strategies during information searching: Effects of prior domain knowledge and complexity of the information problems to be solved

• Published in: Information processing & management Vol. 51; no. 5; pp. 557 - 569
• Main Authors: Monchaux, Sophie, Amadieu, Franck, Chevalier, Aline, Mariné, Claudette
• Format: Journal Article
• Language: English
• Published: Oxford Elsevier Ltd 01.09.2015; Elsevier Science Ltd; Elsevier
• Subjects: Cognitive science; Complexity theory; Expertise; Information problem complexity; Information processing; Information searching; Keywords; Knowledge management; Psychology; Strategies; Studies; Information searching
• ISSN: 0306-4573; 1873-5371
• DOI: 10.1016/j.ipm.2015.05.004

•Three complexity levels of information problems are defined related to psychology domain.•40 students in psychology and in other domains performed information problems with an online encyclopedia.•Students in psychology performed better than the others, especially for complex problems.•Students in psychologies used more relevant strategies than the others.•These expertise-related differences are stronger for the complex problems. This study addresses the impact of domain expertise (i.e. of prior knowledge of the domain) on the performance and query strategies used by users while searching for information. Twenty-four experts (psychology students) and 24 non-experts (students from other disciplines) had to search for psychology information from the Universalis website in order to perform six information problems of varying complexity: two simple problems (the keywords required to complete the task were provided in the problem statement), two more difficult problems (the keywords required had to be inferred) and two impossible problems (no answer was provided by the website). The results showed that participants with prior knowledge in the domain (experts in psychology) performed better (i.e. reached more correct answers after shorter search times) than non-experts. This difference was stronger as the complexity of the problems increased. This study also showed that experts and non-experts displayed different query strategies. Experts reformulated the impossible problems more often than non-experts, because they produced new queries with psychology-related keywords. The participants rarely used thematic category tool and when they did so this did not enhance their performance.