Towards a New Agenda for Service Design Research

This paper presents the findings from a systemic enquiry into the current research on Service Design (SD). It examines academic publications on SD over the last two decades using a summative content analysis of 305 articles that use SD as one of its 'author provided subjects'. The analysis...

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Bibliographic Details
Published inThe Design journal Vol. 23; no. 1; pp. 49 - 70
Main Author Sun, Qian
Format Journal Article
LanguageEnglish
Published Oxford Routledge 02.01.2020
Taylor & Francis Ltd
Subjects
Content analysis
Design
design research
Documents
Phenomenology
Scientific papers
Service design
service design research
summative content analysis
User experience
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ISSN1460-6925
1756-3062
DOI10.1080/14606925.2019.1694808

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Summary:This paper presents the findings from a systemic enquiry into the current research on Service Design (SD). It examines academic publications on SD over the last two decades using a summative content analysis of 305 articles that use SD as one of its 'author provided subjects'. The analysis revealed: (1) three distinct groups of publications that use SD differently, with research rooted in Design (142 articles) seen as the driver for development of SD as a discipline; (2) a typological overview of SD research including nine categories differentiated by 'knowledge' and 'methods'. The findings suggest that SD research is largely comprised of practice-oriented and phenomenological studies based on interpretative approaches. Research underpinned by objectivism is noticeably rarer. Future research needs to go beyond practice-based research, to embrace more objective and systemic approaches.
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ISSN:1460-6925
1756-3062
DOI:10.1080/14606925.2019.1694808