Operational Transparency as a Service Design: An Investigation on Labor/Effort Observation Effect - Hwang, Eun Min (Min); Lee, Seonjeong (Ally); Legendre, Tiffany S. (Journal of hospitality & tourism research (Washington, D.C.), 2024)
Keywords: Brand management; Consumer behavior; Customer relations; Customer services; Postal & delivery services; Purchase intention; Strategic planning; Transparency; perceived value; operational transparency; foodservice; labor/effort observation; gratitude; service design