General hazard-type scaling of abandonment time distribution for a G/Ph/n+GI queue in the Halfin–Whitt heavy-traffic regime - Katsuda, Toshiyuki (Queueing systems, 2015)
Keywords: Abandonment; Analysis; Approximation; Business and Management; Call centers; Computer Communication Networks; Control; Customer services; Diffusion; Lipschitz condition; Mathematical analysis; Normal distribution; Operations Research/Decision Theory; Probability Theory and Stochastic Processes; Queues; Queuing; Servers; Stochastic models; Studies; Supply Chain Management; Systems Theory; Transformations; Uniqueness; Diffusion approximation; 90B22; Scaling of abandonment time; Uniqueness in law; Phase-type service distribution; 68M20; 60K25; Many-server queue; Halfin–Whitt heavy-traffic regime; Girsanov transformation; 60F17