Service design and knowledge management in the construction supply chain for an infrastructure programme
PurposeThe purpose of this paper is to determine the extent to which service design (SD) is addressed by the client and its supply chain at a program level into one functional capability, knowledge management (KM), to share knowledge across projects and organizational actors.Design/methodology/appro...
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Published in | Built environment project and asset management Vol. 9; no. 1; pp. 118 - 137 |
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Main Authors | , |
Format | Journal Article |
Language | English |
Published |
Bingley
Emerald Group Publishing Limited
05.03.2019
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Subjects | |
Online Access | Get full text |
ISSN | 2044-124X 2044-1258 |
DOI | 10.1108/BEPAM-04-2018-0060 |
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Abstract | PurposeThe purpose of this paper is to determine the extent to which service design (SD) is addressed by the client and its supply chain at a program level into one functional capability, knowledge management (KM), to share knowledge across projects and organizational actors.Design/methodology/approachThe interpretative methodology employing two methods of engaged scholarship, namely, action research and engaged research, is applied. The data are analyzed using cognitive mapping to identify the extent of alignment of perceptions.FindingsThe findings show that the client and its supply chain are very transactional in their management minimizing investment in KM and program management. There is a lack of commitment and cultural leadership; hence, there is over-reliance on individuals to take responsibility for knowledge sharing and application. SD thinking can help develop a holistic approach to learning from projects.Research limitations/implicationsThe study underlines the links between the concepts of SD and KM. The findings emphasize the importance of developing a holistic approach to KM through the lenses of SD. The organizations must view KM as a process and build capabilities at a program level to make knowledge sharing an integral part of the work culture across projects.Originality/valueThe study contributes to the subject of KM in the construction industry by mobilizing the concept of SD to examine how KM systems and procedures are embedded in the client and across its supply chain. |
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AbstractList | PurposeThe purpose of this paper is to determine the extent to which service design (SD) is addressed by the client and its supply chain at a program level into one functional capability, knowledge management (KM), to share knowledge across projects and organizational actors.Design/methodology/approachThe interpretative methodology employing two methods of engaged scholarship, namely, action research and engaged research, is applied. The data are analyzed using cognitive mapping to identify the extent of alignment of perceptions.FindingsThe findings show that the client and its supply chain are very transactional in their management minimizing investment in KM and program management. There is a lack of commitment and cultural leadership; hence, there is over-reliance on individuals to take responsibility for knowledge sharing and application. SD thinking can help develop a holistic approach to learning from projects.Research limitations/implicationsThe study underlines the links between the concepts of SD and KM. The findings emphasize the importance of developing a holistic approach to KM through the lenses of SD. The organizations must view KM as a process and build capabilities at a program level to make knowledge sharing an integral part of the work culture across projects.Originality/valueThe study contributes to the subject of KM in the construction industry by mobilizing the concept of SD to examine how KM systems and procedures are embedded in the client and across its supply chain. |
Author | Smyth, Hedley Duryan, Meri |
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CitedBy_id | crossref_primary_10_1080_15623599_2023_2286049 crossref_primary_10_1007_s11831_020_09455_9 crossref_primary_10_1108_CI_09_2020_0148 crossref_primary_10_1108_JGOSS_04_2023_0032 crossref_primary_10_1016_j_aap_2020_105496 crossref_primary_10_3390_buildings13051336 crossref_primary_10_1108_ITP_08_2021_0656 crossref_primary_10_1016_j_plas_2023_100086 crossref_primary_10_1108_CI_01_2023_0004 crossref_primary_10_1016_j_ijproman_2022_07_003 crossref_primary_10_1142_S0219649220500288 crossref_primary_10_1108_IJQRM_02_2021_0035 crossref_primary_10_3390_joitmc8010058 |
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SubjectTerms | Alliances Asset management Cognitive ability Cognitive models Construction Construction industry Corporate culture Data processing Decision making Design Embedded systems Engineering Explicit knowledge Infrastructure Knowledge management Knowledge sharing Leadership Literature reviews Mapping Researchers Service design Subcontractors Supply chains |
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