Control of systems with flexible multi-server pools: a shadow routing approach - Stolyar, Alexander L.; Tezcan, Tolga (Queueing systems, 2010)
Keywords: Business and Management; Call centers; Computer Communication Networks; Control; Control algorithms; Customer services; Literature reviews; Load; Operations Research/Decision Theory; Optimization; Probability Theory and Stochastic Processes; Scheduling; Servers; Supply Chain Management; Systems stability; Systems Theory; Large flexible server pools; Halfin–Whitt regime; Many server asymptotics; 90B15; Routing and scheduling; 60J70; Queueing networks; Shadow routing; 60K25; Order-optimality; Diffusion limit