“Ha! Relationships? I only shout at them!” Strategic management of discordant rapport in an African small business context - Lauriks, Sanne; Siebörger, Ian; De Vos, Mark (Journal of politeness research : language, behaviour, culture, 2015)
Keywords: African culture; agency; Business etiquette; discordant; Interpersonal communication; Interpersonal relations; Linguistic ethnography; Personal relationships; rapport management; Small business; small business discourse; structure; South Africa