Synthetic users: insights from designers’ interactions with persona-based chatbots - Gu, (Eric) Heng; Chandrasegaran, Senthil; Lloyd, Peter (AI EDAM, 2025)
Keywords: Chatbots; Data collection; Design; Designers; Empathy; Ethnography; Gender; Large language models; Qualitative research; Realism; Representations; Research Article; Stakeholders; Stereotypes; Synthetic data; User behavior; User groups; User needs; design process; large language models; personas; chatbots