Assessing the functionality of the enterprise content management maturity model

• Published in: Records management journal (London, England) Vol. 26; no. 2; pp. 218 - 238
• Main Author: Katuu, Shadrack
• Format: Journal Article
• Language: English
• Published: Bradford Emerald Group Publishing Limited 18.07.2016
• Subjects: Case studies; Content management software; Document management; Electronic documents; Electronic government; Enterprise content management; Professionals; Records management; South Africa; Electronic records management; Information management; Document management; Maturity model; EDRMS; Enterprise content management
• ISSN: 0956-5698; 1758-7689
• DOI: 10.1108/RMJ-08-2015-0030

Purpose The implementation of enterprise content management (ECM) software applications has been a subject of extensive discussion. Although a number of ECM scholars have provided guidance on ECM implementation, there is a gap in how to assess benefits accruing from the implementation. One of the approaches of assessment is the use of maturity models. This paper aims to examine the utility of other ECM maturity model (ECM3) as an assessment tool. Design/methodology/approach The study was undertaken based on two related research questions, the first explored ECM3 assessment within a South African context and the second explored the utility of other maturity models for ECM implementation and lessons learnt to improve ECM3. Findings The results show that all the South African institutions assessed using ECM3 had a low level of maturity and there are a number of maturity models comparable to ECM3, and the global survey provides the closest parallel to the survey conducted in South Africa. Originality/value The study offers a unique discussion on the possible utility of ECM3 as a maturity model for assessing ECM implementation. This was done by comparing it with maturity models developed or used by records professionals and through assessing the results of two surveys, one conducted amongst South African institutions and another conducted by the Real Story Group.