APA (7th ed.) Citation

Manu, C., & Sreejesh, S. (2024). ‘Do not be Deteriorated by service failures, Learn from them and start managing it’: Conditions and mechanisms for managing online service failures. Journal of retailing and consumer services, 81, 104017. https://doi.org/10.1016/j.jretconser.2024.104017

Chicago Style (17th ed.) Citation

Manu, C., and S. Sreejesh. "‘Do Not Be Deteriorated by Service Failures, Learn from Them and Start Managing It’: Conditions and Mechanisms for Managing Online Service Failures." Journal of Retailing and Consumer Services 81 (2024): 104017. https://doi.org/10.1016/j.jretconser.2024.104017.

MLA (9th ed.) Citation

Manu, C., and S. Sreejesh. "‘Do Not Be Deteriorated by Service Failures, Learn from Them and Start Managing It’: Conditions and Mechanisms for Managing Online Service Failures." Journal of Retailing and Consumer Services, vol. 81, 2024, p. 104017, https://doi.org/10.1016/j.jretconser.2024.104017.