Islamic bank selection criteria in Nigeria: a model development

• Published in: Journal of Islamic marketing Vol. 11; no. 6; pp. 1837 - 1849
• Main Authors: Ezeh, Precious Chikezie, Nkamnebe, Anayo D
• Format: Journal Article
• Language: English
• Published: Emerald Publishing Limited 22.10.2020
• Subjects: Convenience; Pluralisti-secular Nigeria; Physical evidence; Islamic ethics; Services awareness; Muslims and Non-Muslims
• ISSN: 1759-0833
• DOI: 10.1108/JIMA-06-2019-0123

Purpose The purpose of this study is to develop a model for the study of Islamic bank choice and to test the significant importance of the constructs that influence bank customers to choose Islamic bank in a pluralistic-secular nation. Design/methodology/approach Total of 348 conventional and Islamic bank customers were sampled. Five-point Likert-type question containing 27 bank selection items was used in collecting primary data. Cronbach’s alpha, composite reliability and average variance extracted are used to test the reliability and validity of the instrument. Also various descriptive statistics, exploratory factor analysis and one sample T-test are equally used in analyzing the work. Findings Exploratory factor analysis identified four factors. They are Islamic ethics, convenience, Islamic bank services awareness and physical evidence. Furthermore, the factors that show significant importance in the choice of Islamic banking are Islamic ethics and Islamic bank services awareness. The result equally shows that people are aware of Islamic banking. Practical implications This study provides insight on the factors that influence the selection of Islamic banking, an innovative banking concept. This study has obvious management and theory implications. Also, the study will assist the bank managers in developing effective marketing strategy to increase the market share. Originality/value This study reports Islamic banking selection criteria in a pluralistic-secular Nation. The study also developed a model that can be used in studying the choice of Islamic bank in special type of environment. Thus, Islamic banking is a new reality in the Nigerian financial scene.