Exploring e-Loyalty Antecedents in B2C e-Commerce Empirical results from Italian grocery retailers

PurposeThe purpose of this paper is to investigate the micro-linkages fostering consumers’ e-loyalty in grocery retailers B2C e-commerce context. Specifically, the authors focused on the neglected role of security, privacy and website design. Grocery retailing has been selected as the context of res...

Full description

Saved in:
Bibliographic Details
Published inBritish food journal (1966) Vol. 121; no. 2; pp. 574 - 589
Main Authors Faraoni, Monica, Rialti, Riccardo, Zollo, Lamberto, Pellicelli, Anna Claudia
Format Journal Article
LanguageEnglish
Published Bradford Emerald Group Publishing Limited 01.05.2019
Subjects
Online AccessGet full text
ISSN0007-070X
1758-4108
DOI10.1108/BFJ-04-2018-0216

Cover

Abstract PurposeThe purpose of this paper is to investigate the micro-linkages fostering consumers’ e-loyalty in grocery retailers B2C e-commerce context. Specifically, the authors focused on the neglected role of security, privacy and website design. Grocery retailing has been selected as the context of research because grocery retailers too have been required to develop B2C e-commerce platforms to meet their consumers’ evolving preferences.Design/methodology/approachA survey was distributed to several students from University of Florence (Italy). Structural equation modeling was used to compile the research, and its results reflect the impact on e-loyalty development on specific features of the e-commerce environment.FindingsThe main findings of this research are related with the importance of website characteristics as antecedents of e-loyalty in online grocery retailing.Originality/valueAlbeit the explored phenomenon has been subject to extensive study, some of its facets are yet to be fully explored. In particular, though the influence of e-trust, e-satisfaction and e-commitment on e-loyalty has been shown, little attention has been paid to the factors affecting these three antecedents of e-loyalty. In this regard, this research focuses on the importance of B2C e-commerce platform characteristics such as security, perceived relationship investment and website design. In addition, the phenomenon was scarcely explored in grocery retailers B2C e-commerce context.
AbstractList PurposeThe purpose of this paper is to investigate the micro-linkages fostering consumers’ e-loyalty in grocery retailers B2C e-commerce context. Specifically, the authors focused on the neglected role of security, privacy and website design. Grocery retailing has been selected as the context of research because grocery retailers too have been required to develop B2C e-commerce platforms to meet their consumers’ evolving preferences.Design/methodology/approachA survey was distributed to several students from University of Florence (Italy). Structural equation modeling was used to compile the research, and its results reflect the impact on e-loyalty development on specific features of the e-commerce environment.FindingsThe main findings of this research are related with the importance of website characteristics as antecedents of e-loyalty in online grocery retailing.Originality/valueAlbeit the explored phenomenon has been subject to extensive study, some of its facets are yet to be fully explored. In particular, though the influence of e-trust, e-satisfaction and e-commitment on e-loyalty has been shown, little attention has been paid to the factors affecting these three antecedents of e-loyalty. In this regard, this research focuses on the importance of B2C e-commerce platform characteristics such as security, perceived relationship investment and website design. In addition, the phenomenon was scarcely explored in grocery retailers B2C e-commerce context.
Author Faraoni, Monica
Rialti, Riccardo
Zollo, Lamberto
Pellicelli, Anna Claudia
Author_xml – sequence: 1
  givenname: Monica
  surname: Faraoni
  fullname: Faraoni, Monica
– sequence: 2
  givenname: Riccardo
  surname: Rialti
  fullname: Rialti, Riccardo
– sequence: 3
  givenname: Lamberto
  surname: Zollo
  fullname: Zollo, Lamberto
– sequence: 4
  givenname: Anna Claudia
  surname: Pellicelli
  fullname: Pellicelli, Anna Claudia
BookMark eNp1kM1LAzEQxYNUsK3ePS54js5kt5vtsV1aPyh4UfAW0s1EtmyTmqRg_3t3qSfB0zC892YevwkbOe-IsVuEe0SoHpbrFw4FF4AVB4HlBRujnFW86MURGwOA5CDh44pNYtwNq5ByzHD1feh8aN1nRnzjT7pLp2zhEjVkyKWYtS5biroXa7_fU2joml1a3UW6-Z1T9r5evdVPfPP6-FwvNrwREhOXZM28MQUZa2eoLRgqpLHYzKrSWl1iaQtj-qbbLVorRCl1LkqiqjL5Fuw8n7K7891D8F9Hiknt_DG4_qUSAqXIQVbYu8qzqwk-xkBWNW3SqfUuBd12CkENeFSPR0GhBjxqwNMH4U_wENq9Dqf_Iz8s4mhk
CitedBy_id crossref_primary_10_3390_electronics11152295
crossref_primary_10_21076_vizyoner_1478597
crossref_primary_10_3390_su12229780
crossref_primary_10_33059_jseb_v15i2_8946
crossref_primary_10_1108_BFJ_09_2019_0745
crossref_primary_10_1007_s10660_024_09857_y
crossref_primary_10_20525_ijrbs_v11i8_2149
crossref_primary_10_24912_jm_v29i1_2524
crossref_primary_10_3846_jbem_2023_19879
crossref_primary_10_1108_APJML_01_2022_0013
crossref_primary_10_1108_BFJ_01_2021_0066
crossref_primary_10_1080_16258312_2024_2429944
crossref_primary_10_1108_JCM_02_2021_4436
crossref_primary_10_1016_j_jretconser_2024_104221
crossref_primary_10_1080_10447318_2021_1912471
crossref_primary_10_1080_20421338_2022_2153982
crossref_primary_10_5937_etp2204001K
crossref_primary_10_1016_j_heliyon_2023_e16182
crossref_primary_10_15388_omee_2024_15_4
crossref_primary_10_1108_IJRDM_04_2021_0184
crossref_primary_10_1108_MD_10_2019_1500
crossref_primary_10_15446_innovar_v32n83_99450
crossref_primary_10_1108_BFJ_08_2020_0755
crossref_primary_10_1016_j_jretconser_2023_103363
crossref_primary_10_1108_BFJ_11_2021_1218
crossref_primary_10_3390_su15076018
crossref_primary_10_37467_revvisual_v9_3642
crossref_primary_10_1108_MD_11_2018_1260
crossref_primary_10_1080_08911762_2022_2051157
crossref_primary_10_3390_su16177365
crossref_primary_10_1016_j_jretconser_2021_102905
crossref_primary_10_1007_s10660_022_09624_x
crossref_primary_10_1080_08974438_2020_1835779
crossref_primary_10_1057_s41599_023_02097_9
crossref_primary_10_1080_10454446_2021_1906817
crossref_primary_10_1177_21582440231207181
crossref_primary_10_4018_IJTHI_297615
crossref_primary_10_1007_s10100_021_00778_x
crossref_primary_10_3390_jtaer18010022
crossref_primary_10_1108_SAJBS_07_2020_0223
crossref_primary_10_1002_cb_1992
crossref_primary_10_1007_s43039_021_00022_z
crossref_primary_10_1080_15332861_2019_1668658
crossref_primary_10_1016_j_techfore_2019_119781
crossref_primary_10_20525_ijrbs_v11i9_2211
crossref_primary_10_2478_emj_2023_0023
crossref_primary_10_3390_su13094767
crossref_primary_10_1080_13683500_2021_1896487
crossref_primary_10_34231_iuyd_691374
crossref_primary_10_1108_BFJ_03_2021_0327
crossref_primary_10_1177_02560909211012806
crossref_primary_10_1108_BIJ_10_2020_0556
crossref_primary_10_3390_su14095372
crossref_primary_10_1108_IJBM_08_2021_0383
crossref_primary_10_1108_BFJ_07_2020_0626
Cites_doi 10.1108/BFJ-08-2017-0458
10.1108/MD-04-2018-0391
10.1111/j.1365-2575.2012.00407.x
10.1016/j.jbusres.2014.12.010
10.1080/02642060801988910
10.1016/j.indmarman.2016.08.003
10.1108/BFJ-03-2017-0124
10.1080/10496491.2016.1121753
10.1177/002224299606000203
10.1016/j.wep.2017.03.003
10.1080/10705519909540118
10.1016/j.intmar.2009.04.009
10.1108/BFJ-09-2016-0424
10.1016/j.jretconser.2012.10.013
10.1080/0267257X.2010.489815
10.1016/j.ijinfomgt.2004.12.007
10.1108/BFJ-02-2014-0075
10.2307/23044048
10.1016/j.im.2006.12.008
10.1108/JMD-06-2016-0093
10.1108/BFJ-05-2016-0192
10.1108/00070700210425976
10.1108/10662249810217768
10.17705/1jais.00022
10.1504/IJEMR.2014.064880
10.1016/j.jretconser.2008.11.019
10.1016/0749-5978(91)90020-T
10.1080/08911762.2017.1306899
10.1016/S0022-4359(00)00035-X
10.1108/JKM-05-2015-0175
10.1080/0267257X.2012.737356
10.1108/MD-10-2016-0745
10.1108/EMJB-10-2015-0048
10.1108/BFJ-02-2017-0120
10.1007/s10997-018-9439-3
10.1108/JKM-10-2016-0465
10.1108/JKM-10-2015-0366
10.1108/JKM-08-2016-0357
10.1037/0033-2909.107.2.238
10.1108/EMJB-03-2015-0012
10.1016/j.im.2005.01.002
10.25300/MISQ/2014/38.2.04
10.1007/BF02723327
10.2224/sbp.2015.43.5.729
10.1016/j.jretconser.2004.04.001
10.2307/25148783
10.1111/1468-5914.00147
10.1177/001872679905200401
10.1108/BFJ-04-2015-0168
10.1111/caim.12221
10.1016/j.im.2016.01.006
10.2753/MIS0742-1222240402
10.1108/JMP-04-2017-0140
10.1002/mar.10063
10.2307/20650308
10.1108/IJWBR-08-2015-0026
10.3280/MC2018-003007
10.1108/JKM-05-2015-0203
ContentType Journal Article
Copyright Emerald Publishing Limited 2018
Copyright_xml – notice: Emerald Publishing Limited 2018
DBID AAYXX
CITATION
3V.
7QF
7QQ
7QR
7RQ
7SC
7SE
7SP
7SR
7ST
7T7
7TA
7TB
7U5
7WY
7WZ
7X2
7XB
8BQ
8C1
8FD
8FE
8FG
8FH
8FK
ABJCF
ABUWG
AEUYN
AFKRA
ATCPS
AXJJW
BENPR
BEZIV
BGLVJ
BHPHI
C1K
CCPQU
DWQXO
F28
FR3
FYUFA
F~G
GHDGH
H8D
H8G
HCIFZ
JG9
JQ2
K6~
KR7
L.-
L.0
L6V
L7M
L~C
L~D
M0C
M0K
M0Q
M7S
P64
PHGZM
PHGZT
PJZUB
PKEHL
PPXIY
PQBIZ
PQEST
PQGLB
PQQKQ
PQUKI
PRINS
PTHSS
Q9U
SOI
DOI 10.1108/BFJ-04-2018-0216
DatabaseName CrossRef
ProQuest Central (Corporate)
Aluminium Industry Abstracts
Ceramic Abstracts
Chemoreception Abstracts
Career & Technical Education Database
Computer and Information Systems Abstracts
Corrosion Abstracts
Electronics & Communications Abstracts
Engineered Materials Abstracts
Environment Abstracts
Industrial and Applied Microbiology Abstracts (Microbiology A)
Materials Business File
Mechanical & Transportation Engineering Abstracts
Solid State and Superconductivity Abstracts
ABI/INFORM Collection
ABI/INFORM Global (PDF only)
Agricultural Science Collection
ProQuest Central (purchase pre-March 2016)
METADEX
Public Health Database
Technology Research Database
ProQuest SciTech Collection
ProQuest Technology Collection
ProQuest Natural Science Journals
ProQuest Central (Alumni) (purchase pre-March 2016)
Materials Science & Engineering Collection
ProQuest Central (Alumni)
ProQuest One Sustainability (subscription)
ProQuest Central UK/Ireland
Agricultural & Environmental Science Collection
Asian & European Business Collection (OCUL)
ProQuest Central
Business Premium Collection
Technology Collection
Natural Science Collection
Environmental Sciences and Pollution Management
ProQuest One Community College
ProQuest Central
ANTE: Abstracts in New Technology & Engineering
Engineering Research Database
Health Research Premium Collection
ABI/INFORM Global (Corporate)
Health Research Premium Collection (Alumni)
Aerospace Database
Copper Technical Reference Library
SciTech Premium Collection
Materials Research Database
ProQuest Computer Science Collection
ProQuest Business Collection
Civil Engineering Abstracts
ABI/INFORM Professional Advanced
ABI/INFORM Professional Standard
ProQuest Engineering Collection
Advanced Technologies Database with Aerospace
Computer and Information Systems Abstracts – Academic
Computer and Information Systems Abstracts Professional
ABI/INFORM Global
Agricultural Science Database
European Business Database
Engineering Database
Biotechnology and BioEngineering Abstracts
ProQuest Central Premium
ProQuest One Academic (New)
ProQuest Health & Medical Research Collection
ProQuest One Academic Middle East (New)
ProQuest One Health & Nursing
ProQuest One Business (UW System Shared)
ProQuest One Academic Eastern Edition (DO NOT USE)
ProQuest One Applied & Life Sciences
ProQuest One Academic
ProQuest One Academic UKI Edition
ProQuest Central China
Engineering Collection
ProQuest Central Basic
Environment Abstracts
DatabaseTitle CrossRef
Agricultural Science Database
Materials Research Database
ProQuest European Business
ProQuest Computer Science Collection
Asian & European Business Collection
Computer and Information Systems Abstracts
SciTech Premium Collection
ProQuest Central China
ABI/INFORM Complete
Materials Business File
Environmental Sciences and Pollution Management
ProQuest One Applied & Life Sciences
ProQuest One Sustainability
Engineered Materials Abstracts
Health Research Premium Collection
Natural Science Collection
Health & Medical Research Collection
Chemoreception Abstracts
Industrial and Applied Microbiology Abstracts (Microbiology A)
ProQuest Central (New)
Engineering Collection
ANTE: Abstracts in New Technology & Engineering
Business Premium Collection
ABI/INFORM Global
Engineering Database
Aluminium Industry Abstracts
ProQuest One Academic Eastern Edition
Electronics & Communications Abstracts
Agricultural Science Collection
ProQuest Technology Collection
Health Research Premium Collection (Alumni)
Ceramic Abstracts
ProQuest Business Collection
Biotechnology and BioEngineering Abstracts
ProQuest Career and Technical Education
ProQuest One Academic UKI Edition
Solid State and Superconductivity Abstracts
Engineering Research Database
ProQuest One Academic
ProQuest One Academic (New)
ABI/INFORM Global (Corporate)
ProQuest One Business
Technology Collection
Technology Research Database
Computer and Information Systems Abstracts – Academic
ProQuest One Academic Middle East (New)
Mechanical & Transportation Engineering Abstracts
ProQuest Central (Alumni Edition)
ProQuest One Community College
ProQuest One Health & Nursing
ProQuest Natural Science Collection
ProQuest Central
ABI/INFORM Professional Advanced
Aerospace Database
Copper Technical Reference Library
ProQuest Health & Medical Research Collection
ProQuest Engineering Collection
ABI/INFORM Professional Standard
ProQuest Central Korea
Agricultural & Environmental Science Collection
Advanced Technologies Database with Aerospace
Civil Engineering Abstracts
ProQuest Public Health
ProQuest Central Basic
ProQuest SciTech Collection
METADEX
Computer and Information Systems Abstracts Professional
Materials Science & Engineering Collection
Corrosion Abstracts
Environment Abstracts
ProQuest Central (Alumni)
DatabaseTitleList Agricultural Science Database
Database_xml – sequence: 1
  dbid: 8FG
  name: ProQuest Technology Collection
  url: https://search.proquest.com/technologycollection1
  sourceTypes: Aggregation Database
DeliveryMethod fulltext_linktorsrc
Discipline Economics
Diet & Clinical Nutrition
EISSN 1758-4108
EndPage 589
ExternalDocumentID 10_1108_BFJ_04_2018_0216
GeographicLocations Italy
GeographicLocations_xml – name: Italy
GroupedDBID .WY
0R~
23N
3FY
4.4
5GY
5VS
6J9
70U
7RQ
7WY
7X2
8C1
8FE
8FG
8FH
8FW
8R4
8R5
9E0
9F-
AAGBP
AAKOT
AAMCF
AAPSD
AAUDR
AAYXX
ABEAN
ABIJV
ABJCF
ABJNI
ABSDC
ABUWG
ABXQL
ABYQI
ACBMB
ACGFO
ACGFS
ACIWK
ACMWX
ACPRK
ADBBV
ADFRT
ADOMW
ADWNT
AEBZA
AEDOK
AEMMR
AENEX
AETHF
AEUYN
AFKRA
AFNZV
AFRAH
AGTVX
AHMHQ
AHZWS
AIAFM
AILOG
AJEBP
AJFKA
AJZCB
ALMA_UNASSIGNED_HOLDINGS
AODMV
APPLU
ASJQZ
ASMFL
ATCPS
ATGMP
AXJJW
BENPR
BEZIV
BGLVJ
BHPHI
BPHCQ
BTXLY
CCPQU
CITATION
CS3
DWQXO
EBS
EJD
EOXHF
FNNZZ
FYUFA
GEA
GEB
GEC
GEI
GMM
GMN
GMX
GQ.
GROUPED_ABI_INFORM_RESEARCH
H13
HCIFZ
HZ~
IJT
IPNFZ
J1Y
JI-
JL0
K6~
L6V
LXL
LXN
LXY
M0C
M0K
M42
M7S
O9-
P2P
PHGZM
PHGZT
PJZUB
PPXIY
PQBIZ
PQGLB
PQQKQ
PROAC
PTHSS
PUEGO
Q2X
RIG
SCAQC
SDURG
SLOBJ
TDP
TEM
TET
TGG
TMD
TMF
TMI
TMK
TMT
TMX
U5U
UKHRP
Z11
Z12
Z21
Z22
ZYZAG
~KM
3V.
7QF
7QQ
7QR
7SC
7SE
7SP
7SR
7ST
7T7
7TA
7TB
7U5
7XB
8BQ
8FD
8FK
AFNTC
AUCOK
C1K
F28
FR3
H8D
H8G
JG9
JQ2
KR7
L.-
L.0
L7M
L~C
L~D
M0Q
P64
PKEHL
PQEST
PQUKI
PRINS
Q9U
SOI
ID FETCH-LOGICAL-c271t-7efd9cd4edff51af0de47df1c586ffa616f4dd021bb1ff2267a326ee88d3b0f93
IEDL.DBID 8FG
ISSN 0007-070X
IngestDate Sat Aug 16 11:52:24 EDT 2025
Wed Oct 01 05:42:36 EDT 2025
Thu Apr 24 23:10:56 EDT 2025
IsPeerReviewed true
IsScholarly true
Issue 2
Language English
License https://www.emerald.com/insight/site-policies
LinkModel DirectLink
MergedId FETCHMERGED-LOGICAL-c271t-7efd9cd4edff51af0de47df1c586ffa616f4dd021bb1ff2267a326ee88d3b0f93
Notes ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
content type line 14
PQID 2217230781
PQPubID 31491
PageCount 16
ParticipantIDs proquest_journals_2217230781
crossref_citationtrail_10_1108_BFJ_04_2018_0216
crossref_primary_10_1108_BFJ_04_2018_0216
ProviderPackageCode CITATION
AAYXX
PublicationCentury 2000
PublicationDate 2019-05-01
PublicationDateYYYYMMDD 2019-05-01
PublicationDate_xml – month: 05
  year: 2019
  text: 2019-05-01
  day: 01
PublicationDecade 2010
PublicationPlace Bradford
PublicationPlace_xml – name: Bradford
PublicationTitle British food journal (1966)
PublicationYear 2019
Publisher Emerald Group Publishing Limited
Publisher_xml – name: Emerald Group Publishing Limited
References (key2020092503023551500_ref041) 2007; 31
(key2020092503023551500_ref044) 2017; 30
(key2020092503023551500_ref038) 2015; 43
(key2020092503023551500_ref005) 1988; 16
(key2020092503023551500_ref055) 2015; 25
(key2020092503023551500_ref054) 2003; 79
(key2020092503023551500_ref006) 2002; 104
(key2020092503023551500_ref036) 2015; 68
(key2020092503023551500_ref040) 2017; 21
(key2020092503023551500_ref039) 2008; 28
(key2020092503023551500_ref001) 2007; 44
(key2020092503023551500_ref004) 2013
(key2020092503023551500_ref007) 1999; 52
(key2020092503023551500_ref033) 2017; 119
(key2020092503023551500_ref025) 2005; 12
(key2020092503023551500_ref032) 1999; 6
(key2020092503023551500_ref047) 2017; 21
(key2020092503023551500_ref031) 2017; 62
(key2020092503023551500_ref048) 2017; 26
(key2020092503023551500_ref003) 2003; 20
(key2020092503023551500_ref060) 2016; 20
(key2020092503023551500_ref018) 2008; 24
(key2020092503023551500_ref042) 2013; 29
(key2020092503023551500_ref050) 2005; 25
(key2020092503023551500_ref056) 1996; 60
(key2020092503023551500_ref013) 2016; 22
(key2020092503023551500_ref058) 2018; 56
(key2020092503023551500_ref023) 2016; 11
(key2020092503023551500_ref028) 2002; 3
(key2020092503023551500_ref009) 1990; 107
(key2020092503023551500_ref022) 2014; 38
(key2020092503023551500_ref045) 2017; 119
(key2020092503023551500_ref049) 2000; 76
(key2020092503023551500_ref052) 2016; 53
(key2020092503023551500_ref065) 2017; 36
(key2020092503023551500_ref019) 2009; 33
(key2020092503023551500_ref026) 2017; 6
(key2020092503023551500_ref057) 2017; 32
(key2020092503023551500_ref062) 2018
(key2020092503023551500_ref014) 2016; 11
(key2020092503023551500_ref061) 2016; 118
(key2020092503023551500_ref034) 2009; 23
(key2020092503023551500_ref015) 2017; 21
(key2020092503023551500_ref016) 2014; 24
(key2020092503023551500_ref053) 2011; 35
(key2020092503023551500_ref021) 2013; 20
(key2020092503023551500_ref066) 2018
(key2020092503023551500_ref002) 1991; 50
(key2020092503023551500_ref011) 2016
(key2020092503023551500_ref064) 2018; 2
(key2020092503023551500_ref051) 2017
(key2020092503023551500_ref020) 2001; 31
(key2020092503023551500_ref024) 2006; 43
(key2020092503023551500_ref030) 2016; 118
(key2020092503023551500_ref017) 2010; 27
(key2020092503023551500_ref027) 2016; 28
(key2020092503023551500_ref063) 2018
(key2020092503023551500_ref010) 1989
(key2020092503023551500_ref035) 2009; 16
(key2020092503023551500_ref043) 2016; 4
(key2020092503023551500_ref059) 2014; 116
(key2020092503023551500_ref046) 2014; 6
(key2020092503023551500_ref029) 2017; 119
(key2020092503023551500_ref008) 1998; 8
(key2020092503023551500_ref012) 2017; 119
(key2020092503023551500_ref037) 2016; 20
References_xml – volume: 119
  start-page: 2290
  issue: 11
  year: 2017
  ident: key2020092503023551500_ref012
  article-title: Open, networked and dynamic innovation in the food and beverage industry
  publication-title: British Food Journal
  doi: 10.1108/BFJ-08-2017-0458
– year: 2018
  ident: key2020092503023551500_ref062
  article-title: Entrepreneurial universities and women entrepreneurship: a cross-cultural study
  publication-title: Management Decision
  doi: 10.1108/MD-04-2018-0391
– volume: 24
  start-page: 85
  issue: 1
  year: 2014
  ident: key2020092503023551500_ref016
  article-title: Understanding customers’ repeat purchase intentions in B2C e-commerce: the roles of utilitarian value, hedonic value and perceived risk
  publication-title: Information Systems Journal
  doi: 10.1111/j.1365-2575.2012.00407.x
– volume: 68
  start-page: 1906
  issue: 9
  year: 2015
  ident: key2020092503023551500_ref036
  article-title: E-commerce technology adoption: a Malaysian grocery SME retail sector study
  publication-title: Journal of Business Research
  doi: 10.1016/j.jbusres.2014.12.010
– volume: 28
  start-page: 769
  issue: 6
  year: 2008
  ident: key2020092503023551500_ref039
  article-title: Does online relationship marketing enhance customer retention and cross-buying?
  publication-title: Service Industries Journal
  doi: 10.1080/02642060801988910
– volume: 62
  start-page: 100
  year: 2017
  ident: key2020092503023551500_ref031
  article-title: Customers churn prediction and marketing retention strategies: an application of support vector machines based on the AUC parameter-selection technique in B2B e-commerce industry
  publication-title: Industrial Marketing Management
  doi: 10.1016/j.indmarman.2016.08.003
– volume: 119
  start-page: 2309
  issue: 11
  year: 2017
  ident: key2020092503023551500_ref029
  article-title: How to strengthen the business model of an Italian family food business
  publication-title: British Food Journal
  doi: 10.1108/BFJ-03-2017-0124
– volume: 22
  start-page: 251
  issue: 2
  year: 2016
  ident: key2020092503023551500_ref013
  article-title: Wine sector: companies’ performance and green economy as a means of societal marketing
  publication-title: Journal of Promotion Management
  doi: 10.1080/10496491.2016.1121753
– volume: 60
  start-page: 31
  issue: 2
  year: 1996
  ident: key2020092503023551500_ref056
  article-title: The behavioral consequences of service quality
  publication-title: Journal of Marketing
  doi: 10.1177/002224299606000203
– volume: 6
  start-page: 40
  issue: 1
  year: 2017
  ident: key2020092503023551500_ref026
  article-title: Social media as a strategic marketing tool in the Sicilian wine industry: evidence from Facebook
  publication-title: Wine Economics and Policy
  doi: 10.1016/j.wep.2017.03.003
– volume: 6
  start-page: 1
  issue: 1
  year: 1999
  ident: key2020092503023551500_ref032
  article-title: Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives
  publication-title: Structural Equation Modeling: A Multidisciplinary Journal
  doi: 10.1080/10705519909540118
– volume: 23
  start-page: 221
  issue: 3
  year: 2009
  ident: key2020092503023551500_ref034
  article-title: The impact of website quality on information quality, value, and loyalty intentions in apparel retailing
  publication-title: Journal of Interactive Marketing
  doi: 10.1016/j.intmar.2009.04.009
– volume: 119
  start-page: 817
  issue: 4
  year: 2017
  ident: key2020092503023551500_ref033
  article-title: Preferences of Chinese consumers for the attributes of fresh produce portfolios in an e-commerce environment
  publication-title: British Food Journal
  doi: 10.1108/BFJ-09-2016-0424
– volume: 20
  start-page: 120
  issue: 1
  year: 2013
  ident: key2020092503023551500_ref021
  article-title: Key quality factors affecting users’ perception of social networking websites
  publication-title: Journal of Retailing and Consumer Services
  doi: 10.1016/j.jretconser.2012.10.013
– volume: 2
  start-page: 122
  issue: 2
  year: 2018
  ident: key2020092503023551500_ref064
  article-title: Co-creation experiences in social media brand communities: analyzing the main types of co-created experiences
  publication-title: Spanish Journal of Marketing
– volume: 27
  start-page: 181
  issue: 1-2
  year: 2010
  ident: key2020092503023551500_ref017
  article-title: Shopping motives as antecedents of e-satisfaction and e-loyalty
  publication-title: Journal of Marketing Management
  doi: 10.1080/0267257X.2010.489815
– volume: 79
  start-page: 193
  issue: 3
  year: 2003
  ident: key2020092503023551500_ref054
  article-title: eTailQ: dimensionalizing, measuring and predicting etail quality
  publication-title: Journal of Retailing
– volume: 25
  start-page: 203
  issue: 3
  year: 2005
  ident: key2020092503023551500_ref050
  article-title: Usage and effectiveness of online marketing tools among Business-to-Consumer (B2C) firms in Singapore
  publication-title: International Journal of Information Management
  doi: 10.1016/j.ijinfomgt.2004.12.007
– volume: 116
  start-page: 1788
  issue: 11
  year: 2014
  ident: key2020092503023551500_ref059
  article-title: Strengthening regional identities and culture through wine industry cross border collaboration
  publication-title: British Food Journal
  doi: 10.1108/BFJ-02-2014-0075
– volume: 35
  start-page: 373
  issue: 2
  year: 2011
  ident: key2020092503023551500_ref053
  article-title: What signal are you sending? How website quality influences perceptions of product quality and purchase intentions
  publication-title: MIS Quarterly
  doi: 10.2307/23044048
– volume: 44
  start-page: 263
  issue: 3
  year: 2007
  ident: key2020092503023551500_ref001
  article-title: The impact of web quality and playfulness on user acceptance of online retailing
  publication-title: Information & Management
  doi: 10.1016/j.im.2006.12.008
– volume: 36
  start-page: 268
  issue: 2
  year: 2017
  ident: key2020092503023551500_ref065
  article-title: Factors affecting universities’ ability to foster students’ entrepreneurial behaviour: an empirical investigation
  publication-title: Journal of Management Development
  doi: 10.1108/JMD-06-2016-0093
– volume: 118
  start-page: 1883
  issue: 8
  year: 2016
  ident: key2020092503023551500_ref061
  article-title: Tradition and innovation in Italian wine family businesses
  publication-title: British Food Journal
  doi: 10.1108/BFJ-05-2016-0192
– volume: 104
  start-page: 580
  issue: 8
  year: 2002
  ident: key2020092503023551500_ref006
  article-title: The impact of e-commerce on agro-food marketing: the case of agricultural cooperatives, firms and consumers in Crete
  publication-title: British Food Journal
  doi: 10.1108/00070700210425976
– volume: 8
  start-page: 219
  issue: 3
  year: 1998
  ident: key2020092503023551500_ref008
  article-title: The effectiveness of commercial internet web sites: a user’s perspective
  publication-title: Internet Research
  doi: 10.1108/10662249810217768
– volume: 3
  start-page: 27
  issue: 1
  year: 2002
  ident: key2020092503023551500_ref028
  article-title: Customer loyalty in e-commerce
  publication-title: Journal of the Association for Information Systems
  doi: 10.17705/1jais.00022
– volume: 6
  start-page: 72
  issue: 1
  year: 2014
  ident: key2020092503023551500_ref046
  article-title: The quality of websites and their impact on economic performance: the case of nurseries and gardening companies in the Italian ‘Mezzogiorno’ regions
  publication-title: International Journal of Electronic Marketing and Retailing
  doi: 10.1504/IJEMR.2014.064880
– volume: 16
  start-page: 239
  issue: 4
  year: 2009
  ident: key2020092503023551500_ref035
  article-title: The role of e-tail quality, e-satisfaction and e-trust in online loyalty development process
  publication-title: Journal of Retailing and Consumer Services
  doi: 10.1016/j.jretconser.2008.11.019
– volume: 50
  start-page: 179
  issue: 2
  year: 1991
  ident: key2020092503023551500_ref002
  article-title: The theory of planned behavior
  publication-title: Organizational Behavior and Human Decision Processes
  doi: 10.1016/0749-5978(91)90020-T
– volume: 30
  start-page: 147
  issue: 3
  year: 2017
  ident: key2020092503023551500_ref044
  article-title: Exploring the antecedents of brand loyalty and electronic word of mouth in social-media-based brand communities: do gender differences matter?
  publication-title: Journal of Global Marketing
  doi: 10.1080/08911762.2017.1306899
– volume: 76
  start-page: 309
  issue: 3
  year: 2000
  ident: key2020092503023551500_ref049
  article-title: E-satisfaction: an initial examination
  publication-title: Journal of Retailing
  doi: 10.1016/S0022-4359(00)00035-X
– volume: 20
  start-page: 499
  issue: 3
  year: 2016
  ident: key2020092503023551500_ref060
  article-title: The effect of online social networks and competency-based management on innovation capability
  publication-title: Journal of Knowledge Management
  doi: 10.1108/JKM-05-2015-0175
– volume: 29
  start-page: 494
  issue: 3-4
  year: 2013
  ident: key2020092503023551500_ref042
  article-title: Building customer loyalty in online retailing: the role of relationship quality
  publication-title: Journal of Marketing Management
  doi: 10.1080/0267257X.2012.737356
– volume: 56
  start-page: 692
  issue: 3
  year: 2018
  ident: key2020092503023551500_ref058
  article-title: Ethical consumption and consumers’ decision making: the role of moral intuition
  publication-title: Management Decision
  doi: 10.1108/MD-10-2016-0745
– volume: 11
  start-page: 362
  issue: 3
  year: 2016
  ident: key2020092503023551500_ref023
  article-title: International diversification and firm performance: a four-stage model
  publication-title: EuroMed Journal of Business
  doi: 10.1108/EMJB-10-2015-0048
– volume: 119
  start-page: 2373
  issue: 11
  year: 2017
  ident: key2020092503023551500_ref045
  article-title: External knowledge sourcing and new product development: evidence from the Italian food and beverage industry
  publication-title: British Food Journal
  doi: 10.1108/BFJ-02-2017-0120
– year: 2018
  ident: key2020092503023551500_ref066
  article-title: From governance to organizational effectiveness: the role of organizational identity and volunteers’ commitment
  publication-title: Journal of Management & Governance
  doi: 10.1007/s10997-018-9439-3
– volume: 21
  start-page: 640
  issue: 3
  year: 2017
  ident: key2020092503023551500_ref047
  article-title: Knowledge-driven preferences in informal inbound open innovation modes: an explorative view on small to medium enterprises
  publication-title: Journal of Knowledge Management
  doi: 10.1108/JKM-10-2016-0465
– volume-title: Amos 22. User’s Guide
  year: 2013
  ident: key2020092503023551500_ref004
– volume: 25
  start-page: 421
  issue: 36-46
  year: 2015
  ident: key2020092503023551500_ref055
  article-title: How do you feel when you see a list of prices? The interplay among price dispersion, perceived risk and initial trust in Chinese C2C market
  publication-title: Journal of Retailing and Consumer Services
– volume: 21
  start-page: 35
  issue: 1
  year: 2017
  ident: key2020092503023551500_ref015
  article-title: An exploration of contemporary organizational artifacts and routines in a sustainable excellence context
  publication-title: Journal of Knowledge Management
  doi: 10.1108/JKM-10-2015-0366
– volume: 21
  start-page: 156
  issue: 1
  year: 2017
  ident: key2020092503023551500_ref040
  article-title: Facilitating knowledge management through filtered big data: SME competitiveness in an agri-food sector
  publication-title: Journal of Knowledge Management
  doi: 10.1108/JKM-08-2016-0357
– volume: 107
  start-page: 238
  issue: 2
  year: 1990
  ident: key2020092503023551500_ref009
  article-title: Comparative fit indexes in structural models
  publication-title: Psychological Bulletin
  doi: 10.1037/0033-2909.107.2.238
– volume: 11
  start-page: 101
  issue: 1
  year: 2016
  ident: key2020092503023551500_ref014
  article-title: The family variable in the French and Italian wine sector
  publication-title: EuroMed Journal of Business
  doi: 10.1108/EMJB-03-2015-0012
– volume: 43
  start-page: 1
  issue: 1
  year: 2006
  ident: key2020092503023551500_ref024
  article-title: The role played by perceived usability, satisfaction and consumer trust on website loyalty
  publication-title: Information & Management
  doi: 10.1016/j.im.2005.01.002
– volume: 38
  start-page: 407
  issue: 2
  year: 2014
  ident: key2020092503023551500_ref022
  article-title: Trust, satisfaction, and online repurchase intention: the moderating role of perceived effectiveness of E-commerce institutional mechanisms
  publication-title: MIS Quarterly
  doi: 10.25300/MISQ/2014/38.2.04
– volume: 16
  start-page: 74
  issue: 1
  year: 1988
  ident: key2020092503023551500_ref005
  article-title: On the evaluation of structural equation models
  publication-title: Journal of the Academy of Marketing Science
  doi: 10.1007/BF02723327
– volume: 43
  start-page: 729
  issue: 5
  year: 2015
  ident: key2020092503023551500_ref038
  article-title: Personalized e-services: consumer privacy concern and information sharing
  publication-title: Social Behavior and Personality: an International Journal
  doi: 10.2224/sbp.2015.43.5.729
– volume: 12
  start-page: 99
  issue: 2
  year: 2005
  ident: key2020092503023551500_ref025
  article-title: The service quality–loyalty relationship in retail services: does commitment matter
  publication-title: Journal of Retailing and Consumer Services
  doi: 10.1016/j.jretconser.2004.04.001
– volume: 31
  start-page: 105
  issue: 1
  year: 2007
  ident: key2020092503023551500_ref041
  article-title: Understanding and mitigating uncertainty in online relationships: a principal-agent perspective
  publication-title: MIS Quarterly
  doi: 10.2307/25148783
– volume-title: Structural Equations with Latent Variables
  year: 1989
  ident: key2020092503023551500_ref010
– volume: 31
  start-page: 73
  issue: 1
  year: 2001
  ident: key2020092503023551500_ref020
  article-title: A critical review of theories underlying relationship marketing in the context of explaining consumer relationships
  publication-title: Journal for the Theory of Social Behaviour
  doi: 10.1111/1468-5914.00147
– volume: 52
  start-page: 421
  issue: 4
  year: 1999
  ident: key2020092503023551500_ref007
  article-title: Response rate in academic studies – a comparative analysis
  publication-title: Human Relations
  doi: 10.1177/001872679905200401
– volume: 118
  start-page: 618
  issue: 3
  year: 2016
  ident: key2020092503023551500_ref030
  article-title: Exploring consumers’ behaviour towards short food supply chains
  publication-title: British Food Journal
  doi: 10.1108/BFJ-04-2015-0168
– volume: 26
  start-page: 247
  issue: 3
  year: 2017
  ident: key2020092503023551500_ref048
  article-title: Shifting intra- and inter-organizational innovation processes towards digital business: an empirical analysis of SMEs
  publication-title: Creativity and Innovation Management
  doi: 10.1111/caim.12221
– volume: 53
  start-page: 625
  issue: 5
  year: 2016
  ident: key2020092503023551500_ref052
  article-title: The stickiness intention of group-buying websites: the integration of the commitment–trust theory and e-commerce success model
  publication-title: Information & Management
  doi: 10.1016/j.im.2016.01.006
– volume: 24
  start-page: 47
  issue: 4
  year: 2008
  ident: key2020092503023551500_ref018
  article-title: Modeling web site design across cultures: relationships to trust, satisfaction, and e-loyalty
  publication-title: Journal of Management Information Systems
  doi: 10.2753/MIS0742-1222240402
– volume: 4
  start-page: 65
  year: 2016
  ident: key2020092503023551500_ref043
  article-title: Social media strategies to protect brand image and corporate reputation in the digital era: a digital investigation of the Eni vs. Report case
  publication-title: Mercati & Competitività
– volume: 32
  start-page: 513
  issue: 7
  year: 2017
  ident: key2020092503023551500_ref057
  article-title: Reciprocity and gift-giving logic in NPOs
  publication-title: Journal of Managerial Psychology
  doi: 10.1108/JMP-04-2017-0140
– volume-title: Electronic Commerce 2018: A Managerial and Social Networks Perspective
  year: 2017
  ident: key2020092503023551500_ref051
– volume: 20
  start-page: 123
  issue: 2
  year: 2003
  ident: key2020092503023551500_ref003
  article-title: E-satisfaction and e-loyalty: a contingency framework
  publication-title: Psychology & Marketing
  doi: 10.1002/mar.10063
– volume: 33
  start-page: 539
  issue: 3
  year: 2009
  ident: key2020092503023551500_ref019
  article-title: Exploring human images in website design: a multi-method approach
  publication-title: MIS Quarterly
  doi: 10.2307/20650308
– volume-title: Le innovazioni dirompenti
  year: 2016
  ident: key2020092503023551500_ref011
– volume: 28
  start-page: 308
  issue: 4
  year: 2016
  ident: key2020092503023551500_ref027
  article-title: Website quality and internal business factors: an empirical investigation in the Italian wine industry
  publication-title: International Journal of Wine Business Research
  doi: 10.1108/IJWBR-08-2015-0026
– start-page: 111
  issue: 3
  year: 2018
  ident: key2020092503023551500_ref063
  article-title: Social media brand communities and brand value co-creation: evidences from Italy
  publication-title: Mercati & Competitività
  doi: 10.3280/MC2018-003007
– volume: 20
  start-page: 444
  issue: 3
  year: 2016
  ident: key2020092503023551500_ref037
  article-title: IT and relationship learning in networks as drivers of green innovation and customer capital: evidence from the automobile sector
  publication-title: Journal of Knowledge Management
  doi: 10.1108/JKM-05-2015-0203
SSID ssj0007277
Score 2.4783416
Snippet PurposeThe purpose of this paper is to investigate the micro-linkages fostering consumers’ e-loyalty in grocery retailers B2C e-commerce context. Specifically,...
SourceID proquest
crossref
SourceType Aggregation Database
Enrichment Source
Index Database
StartPage 574
SubjectTerms Brand loyalty
Business models
Colleges & universities
Competition
Competitive advantage
Consumer attitudes
Consumer behavior
Consumer relations
Consumers
Design
Electronic commerce
New store openings
Perceptions
Privacy
Retail stores
Retailing
Security
Smartphones
Supermarkets
Web site design
Websites
Subtitle Empirical results from Italian grocery retailers
SummonAdditionalLinks – databaseName: Emerald Management eJournals Collection
  dbid: ZYZAG
  link: http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrV25TgMxEB2FUEDDEUCESy4QEoWJd71nhUIgoAhSESnQrGJ7LCLCcmQpoOTLsfeIxCEqau81Y--88XjmDcA-mnmVyF0qDVZTz-c-FVpKKriWSnKlwjwOedUPLgZeb-gPazCqamHytMoiHJPb6XE6tZvUlk3cNlZ4Rjhgu9ecdHs2rm8gLKIGqoKWjVi37rKHyfHTM7WNpewBbNllYw7mDbqFrA7ztze37fOZuTYAXhBr5jE7NqzOMn95wVfs-mq6czzqLsNHJUmRhnJ_9JqJI_n-jeTx_0Q9-CnqCiyV3ixpF8tvFWqYNqB5OsaMHJCScnRC-hXjfwMWqkLo6Ro4s_w_gvTShjGyN9I2XyXRVg9PyTglJ27HDNoqFpuAsw6D7tl154KWHRyodEMnoyFqFUvlodLad0aaKfRCpR3pR4HWo8AJtKeUEUgIR2vjCYYj404iRpHigumYb0A9fUxxE4gToyd5pIzLhJ6DLGbKdUUoXB4zwVE2oVXNTSJLenPbZWOS5NscFiVGhwnzEqvDxOqwCYezO54Kao8_rt2ppjspf_Jp4trmXtyyJW39PbwNi-ZJcZEnuQP17OUVd40vk4m9cjV-AjRx8J8
  priority: 102
  providerName: Emerald
Title Exploring e-Loyalty Antecedents in B2C e-Commerce
URI https://www.proquest.com/docview/2217230781
Volume 121
hasFullText 1
inHoldings 1
isFullTextHit
isPrint
journalDatabaseRights – providerCode: PRVMCB
  databaseName: Emerald Management eJournals Collection
  customDbUrl:
  eissn: 1758-4108
  dateEnd: 99991231
  omitProxy: false
  ssIdentifier: ssj0007277
  issn: 0007-070X
  databaseCode: ZYZAG
  dateStart: 19940101
  isFulltext: true
  titleUrlDefault: https://www.emerald.com/insight
  providerName: Emerald
– providerCode: PRVPQU
  databaseName: ProQuest Central
  customDbUrl: http://www.proquest.com/pqcentral?accountid=15518
  eissn: 1758-4108
  dateEnd: 20241001
  omitProxy: true
  ssIdentifier: ssj0007277
  issn: 0007-070X
  databaseCode: BENPR
  dateStart: 19920101
  isFulltext: true
  titleUrlDefault: https://www.proquest.com/central
  providerName: ProQuest
– providerCode: PRVPQU
  databaseName: ProQuest Technology Collection
  customDbUrl:
  eissn: 1758-4108
  dateEnd: 20241001
  omitProxy: true
  ssIdentifier: ssj0007277
  issn: 0007-070X
  databaseCode: 8FG
  dateStart: 19920101
  isFulltext: true
  titleUrlDefault: https://search.proquest.com/technologycollection1
  providerName: ProQuest
– providerCode: PRVPQU
  databaseName: Public Health Database
  customDbUrl:
  eissn: 1758-4108
  dateEnd: 20241001
  omitProxy: true
  ssIdentifier: ssj0007277
  issn: 0007-070X
  databaseCode: 8C1
  dateStart: 19920101
  isFulltext: true
  titleUrlDefault: https://search.proquest.com/publichealth
  providerName: ProQuest
link http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwfV1LS8NAEF60PehFfGK1lj2I4GHpbjbPk7S1UUSLiIXqJXR3Z6FQ0mrjwX_vbJpUvHjKYbOBfDOZbzI7D0IuAeWqQXpMI1czP5ABU1ZrpqTVRktjojIO-TQK78f-wySYVAG3VZVWWdvE0lCbhXYx8q7nJilJ15rmZvnB3NQod7pajdDYJk3hoSa5SvH0bmOJkZvXPTPLcByf1MeUPO720wd3JoD0FzOkufAvLf21yiXVpPtkr_IRaW8t1AOyBfkhad3OoKBXtGrkOaejuo_-Idmpy4tXR0RssuoosEcXHCi-aQ_h0-Bqcld0ltO-N8BFVxvi0lqOyTgdvg7uWTUXgWkvEgWLwJpEGx-MtYGYWm7Aj4wVOohDa6ehCK1vDL6VUsJa9K-iKTppAHFspOI2kSekkS9yOCVUJOBrGRt0RMAXwBNuPE9FypMJVxJ0i3RrWDJdNQ13syvmWfnzwOMMgcy4nzkgMwdki1xvdizXDTP-ubddI51Vn84q-xX02f_L52QXn5Sssw_bpFF8fsEFegiF6qAaDESnVIYOafaHo-cXvL6_vffufgAN_br3
linkProvider ProQuest
linkToHtml http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwtV1LTxwxDLYQPcClKrRVt0CbA63UQ7SZZJ6HqoKF1QLLnkDaW9gkjoSEFspOVfGn-htrzwPEhRvnzORgO_YXx_4MsI-kV49GS0-xWqaZyaSL3ktnog_ehFA0ecjzWT65TE_n2XwN_vW9MFxW2fvExlGHW8858qHmSUqGqWl-3f2WPDWKX1f7ERqtWZzhw1-6sq1-nhyRfr9pPT6-GE1kN1VAel0ktSwwhsqHFEOMWbKIKmBahJj4rMxjXORJHtMQKPQ5l8RI6KRYEMRBLMtgnIpMvkQu_w13GvG5KkdPJSWEBVqOzib9p-b9s6gqh4fjU36DoHBbSto7fx4Gn0eBJrSN38HbDpOKg9aItmANl9swOLrGWnwXHXHojZj1vP3bsNG3M6_eQ_JYxSdQTjkZUT-IA1KXR-4BXonrpTjUI1rkXhQuo_kAl68isY-wvrxd4icQSYWpN2Ug4INpgqpSQWtXOG0q5Qz6AQx7sVjfkZTzrIwb21xWVGlJkFallgVpWZAD-PH4x11L0PHCt7u9pG13VFf2ybA-v7z8FTYmF-dTOz2Zne3AJu1atZWPu7Be3__BPUIntfvSmISAq9e2wf9GefZb
openUrl ctx_ver=Z39.88-2004&ctx_enc=info%3Aofi%2Fenc%3AUTF-8&rfr_id=info%3Asid%2Fsummon.serialssolutions.com&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=Exploring+e-Loyalty+Antecedents+in+B2C+e-Commerce&rft.jtitle=British+food+journal+%281966%29&rft.au=Faraoni%2C+Monica&rft.au=Rialti%2C+Riccardo&rft.au=Zollo%2C+Lamberto&rft.au=Pellicelli%2C+Anna+Claudia&rft.date=2019-05-01&rft.pub=Emerald+Group+Publishing+Limited&rft.issn=0007-070X&rft.eissn=1758-4108&rft.volume=121&rft.issue=2&rft.spage=574&rft.epage=589&rft_id=info:doi/10.1108%2FBFJ-04-2018-0216
thumbnail_l http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/lc.gif&issn=0007-070X&client=summon
thumbnail_m http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/mc.gif&issn=0007-070X&client=summon
thumbnail_s http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/sc.gif&issn=0007-070X&client=summon