Reevaluating personalization in AI-powered service chatbots: A study on identity matching via few-shot learning - Blömker, Jan; Albrecht, Carmen-Maria (Computers in Human Behavior: Artificial Humans, 2025)
Keywords: Chatbot; Few-shot learning; Human-computer interaction; Identity matching; Personalization; Chatbot; Human-computer interaction; Personalization; Identity matching; Few-shot learning