APA (7th ed.) Citation

Lee, S. B. (2020). Chatbots and Communication: The Growing Role of Artificial Intelligence in Addressing and Shaping Customer Needs. Business Communication Research and Practice, 3(2), 103-111. https://doi.org/10.22682/bcrp.2020.3.2.103

Chicago Style (17th ed.) Citation

Lee, Sae Bom. "Chatbots and Communication: The Growing Role of Artificial Intelligence in Addressing and Shaping Customer Needs." Business Communication Research and Practice 3, no. 2 (2020): 103-111. https://doi.org/10.22682/bcrp.2020.3.2.103.

MLA (9th ed.) Citation

Lee, Sae Bom. "Chatbots and Communication: The Growing Role of Artificial Intelligence in Addressing and Shaping Customer Needs." Business Communication Research and Practice, vol. 3, no. 2, 2020, pp. 103-111, https://doi.org/10.22682/bcrp.2020.3.2.103.