Application of Berlo's Communication Model to Agile Software Development with Scrum in Distributed Teams

• Published in: International Journal of Combinatorial Optimization Problems and Informatics Vol. 16; no. 4; pp. 176 - 193
• Main Authors: Hernández Bravo, Juan Miguel, Valenzuela Robles, Blanca Dina, Santaolaya Salgado, René, González Serna, Juan Gabriel, Castro Sánchez, Noé Alejandro, Gómez Álvarez, María Clara, Alvarado Lara, Iliana Lizbeth
• Format: Journal Article
• Language: English
• Published: Jiutepec International Journal of Combinatorial Optimization Problems & Informatics 12.10.2025
• Subjects: Effectiveness; Information flow; Project management; Software development
• ISSN: 2007-1558; 2007-1558
• DOI: 10.61467/2007.1558.2025.v16i4.1001

This study examines communication challenges in distributed teams operating within the Scrum framework. To enhance communication effectiveness, Berlo’s model was adapted. An instrument was developed and validated by experts through surveys and interviews with professionals experienced in agile project management. The instrument was subsequently applied to 44 practitioners across seven countries, assessing its capacity to improve communication and optimise the flow of information between teams and stakeholders. The findings confirmed that the adaptation of Berlo’s model is effective in addressing communication challenges in distributed teams. In conclusion, the implementation of Berlo’s model in Scrum teams reinforces clarity and cohesion in communication, thereby contributing to the success of agile projects in global environments.