Case Studies in Crisis Communication International Perspectives on Hits and Misses
Case Studies in Crisis Communication: International Perspectives on Hits and Misses was created to fill the gap for a much-needed textbook in case studies in crisis communication from international perspectives. The events of September 11, 2001, other major world crises, and the ongoing macroeconomi...
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| Main Authors | , |
|---|---|
| Format | eBook Book Publication |
| Language | English |
| Published |
New York, NY
Routledge
2012
Taylor and Francis Taylor & Francis Group |
| Edition | 1 |
| Subjects | |
| Online Access | Get full text |
| ISBN | 9780415889902 0415889898 9780415889896 0415889901 113659373X 9781136593680 9781136593727 1136593683 9780203190661 9781136593734 1136593721 0203190661 |
| DOI | 10.4324/9780203190661 |
Cover
Table of Contents:
- Front Cover -- Case Studies in Crisis Communication -- Copyright Page -- Contents -- List of illustrations -- Notes on contributors -- Foreword -- Preface -- Acknowledgments -- Part I -- Theoretical Approaches to and Sociocultural Perspectives in Crisis Communication: Cornelius B. Pratt -- Part II -- The Phases of Crisis Communication: Amiso M. George -- Part III: Case Studies -- 1. Africa -- Egypt: Social Media Stoke a Political Revolution in Egypt: Olugbenga C. Ayeni -- Kenya: Wooing Tourists Back after a Civil Strife: The Kenyan Example: Bitrus p. Gwamna -- Nigeria: Crisis in Nigeria's Banking and Financial Industry: Government Actions Reassure Skittish, Jittery Publics: Wole Adamolekun, Kunle Ogedengbe, and Cornelius B. Pratt -- South Africa: Hotspot: South Durban Basin, South Africa-The Engen Oil Refinery Explosion: J. Chris Skinner -- 2. Asia -- China: China's Sanlu's Infant Formula Proves Fatal: Weidan Cao -- China and France: Olympic Torch Protests in France, Reactions in China: Carrefour Learns about International: Crises: W. Timothy Coombs -- India: Corporate Fraud in India: Satyam in the Spotlight: Monika Vij -- Japan (Disaster): A Triple Disaster in One Fell Swoop: Rethinking Crisis Communication in Japan after March 11: Isaac A. Blankson, Sorin Nastasia, and Min Liu -- Japan (Toyota): Delays, Denials, Recalls, and Apologies: Fixing the Dent in Toyota's Image: Amiso M. George -- Thailand: Bringing the Government Down": Managing Thailand's Political Crisis: Cornelius B. Pratt and Ronald Lee Carr -- 3. Australia -- Victoria Burning: Confronting the 2009 Catastrophic Bushfires in Australia: Christopher Galloway and Kwamena Kwansah-Aidoo -- 4. Europe -- England: "Climategate": UK Climate Researchers' E-mails Cast Doubton Scientific Support for Global Warming: Doug A.Newsom
- Euro Zone: Eurovision 2010: A Security Breach Endangers Europe's Largest TV Show: Alfonso González-Herrero -- France: An Exceptional Fraud at Société Générale: Thierry Libaert -- Germany: The Love Parade in Duisburg: Lessons from a Tragic Blame: Andreas Schwarz -- Russia: Turnaround in Russia: Crisis Communication Campaign During the 2008 War in South Ossetia: Alexander G.Nikolaev -- 5. The Middle East -- Iran: "Iran's Twitter Revolution" from a Publics Relations Standpoint: Chiara Valentini and Dean Kruckeberg -- Lebanon: Risk Perception and Change Management: Strategic Efforts to Restore Lebanon's Tourism Sector: Ali M. Kanso, Joseph Ajami, and Abdul Karim Sinno -- 6. North America -- Mexico: Rosarito Beach: Mediated Reality and the Rebranding of a Mexican Border City: Robert Brown -- USA: No Walruses in the Gulf: BP's Need for Effective Issues Management: Ashli Quesinberry Stokes -- 7. South America -- Chile: The 2010 Chilean Mining Accident: The Triumph of Transparency and Calm Leadership: Emmanuel C. Alozie -- Colombia: "Nothing Will Be The Same -- Everything Will Be Better": Floods in Colombia's Atlántico State: Jaime S. Gómez and Soledad Leal -- 8. Tying it all Together: Social Media and Revolution -- Crisis and Kairos: Social Media Activists Exploit Timing to Support Anti-government Protests: Jacqueline Lambiase -- Index