The Impacts of Service Quality towards Customer Satisfaction, Revisit Intention and e-WOM in Restaurants: A DINESERV Model Application - Adane, Daniel Temesgen (2025)
Studijní obor: -
Ústav: Ústav podnikové ekonomiky
Univerzita Tomáše Bati ve Zlíně. Fakulta managementu a ekonomiky
Tomas Bata University in Zlín. Faculty of Management and Economics
Keywords: DINESERV; Service Quality; Customer Satisfaction; Revisit Intention; Electronic Word of Mouth; Czech Republic; Restaurants; PLS-SEM; diplomová práce