rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Enhancement opportunities for the Customer Service of the CIS market in the Selected Company
  title info:
    title: Enhancement Opportunities for the Customer Service of the CIS Market in the Selected Company
  name:
    name part: Abdigali, Aitolkyn
    role:
      role term: creator
    role:
      role term: dis
  name:
    name part: Ondra, Pavel
    role:
      role term: ths
  name:
    name part: Univerzita Tomáše Bati ve Zlíně. Fakulta managementu a ekonomiky
    role:
      role term: dgg
  name:
    name part: Tomas Bata University in Zlín. Faculty of Management and Economics
    role:
      role term: dgg
  type of resource: text
  genre: diplomová práce
  origin info:
    date issued: 2021
    issuance: monographic
  language:
    language term: eng
  physical description:
    extent: 96 s.
  note: Studijní obor: Management and Marketing
  note: Ústav: Ústav managementu a marketingu
  note: Univerzita Tomáše Bati ve Zlíně. Fakulta managementu a ekonomiky
  note: Tomas Bata University in Zlín. Faculty of Management and Economics
  note: Bez omezení
  subject:
    topic: zákaznický servis
  subject:
    topic: B2B
  subject:
    topic: spokojenost zákazníků
  subject:
    topic: CRM
  subject:
    topic: vylepšení obchodních procesů
  subject:
    topic: customer service
  subject:
    topic: B2B
  subject:
    topic: customer satisfaction
  subject:
    topic: CRM
  subject:
    topic: business process enhancement
  identifier: http://hdl.handle.net/10563/50062
  access condition: Bez omezení
  record info:
    record identifier: zp59902