Emotional intelligence and public relations : EQ is the new IQ

Emotional intelligence, often referred to as emotional quotient (EQ), has emerged as a critical soft skill in public relations (PR), proven essential for performance, leadership, and fostering collaborative organizational cultures. Despite its importance, EQ remains understudied in PR contexts. This...

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Bibliographic Details
Other Authors Zhang, Weiwu (Editor)
Format Electronic eBook
LanguageEnglish
Published Abingdon : Routledge, 2026.
EditionFirst edition.
SeriesRoutledge new directions in public relations and communication research.
Subjects
Emotional intelligence.
Public relations > Psychological aspects.
Emotional intelligence;Empathy;Social skills;Cultural intelligence;Public relations;Strategic communication;Leadership;PR leadership;PR education;Internal communication;Health communication;Crisis communication;Intercultural public relations
elektronické knihy
electronic books
Online AccessFull text
ISBN9781003592587
1003592589
9781040599440
1040599443
9781040598719
1040598714
9781032971797
Physical Description1 online resource : illustrations.

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Table of Contents:
  • Chapter 1Introduction: Emotional Intelligence and Public RelationsWeiwu ZhangChapter 2The Vital Role of Emotional Intelligence for Public Relations Roles, Leadership, and the ProfessionMelissa D. DoddChapter 3Emotional Intelligence and Internal CommunicationSilvia Ravazzani and Alessandra MazzeiChapter 4Emotional Intelligence and the Power of Self-Reflection in Public Relations LeadershipElina V. Erzikova and Bruce K. BergerChapter 5Listening as a "Secret Weapon:" How Emotional Intelligence and Mindfulness Drive Public Relations OutcomesZifei Fay Chen and Katie R. PlaceChapter 6Emotional Intelligence and Intercultural Public RelationsLan Ni and Zahra T. KhanChapter 7An Integrated Model of Emotional Intelligence and Work-Life Balance in Public RelationsYi Luo, Dongdong Yang, and Hua JiangChapter 8Integrating Emotional Intelligence with Various Theoretical Perspectives in Health Public RelationsPratiti Diddi, Sushma Kumble, and Sojung Claire KimChapter 9Emotional Intelligence and Crisis CommunicationJin-Ae KangChapter 10Human-Centered Public Relations: Harnessing Emotional Intelligence to Drive Diversity, Equity, and InclusionSavannah Henderson and Luke CapizzoChapter 11The Listening Leader: How Emotional Intelligence Enhances Workplace Relationships and OutcomesJulie O'NeilChapter 12Emotional Intelligence and Social Capital in Public Relations: The Entanglement of Emotion Management and Organizational RelationshipsJeannette Iannacone and Erich J. SommerfeldtChapter 13Emotional Intelligence and Public Relations in the FutureWeiwu Zhang

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