The ASQ Certified Six Sigma Black Belt Handbook

Fully updated to reflect the 2022 ASQ Certified Six Sigma Black Belt (CSSBB) Body of Knowledge (BoK), The ASQ Certified Six Sigma Black Belt Handbook, Fourth Edition is ideal for candidates studying for the CSSBB examination. This comprehensive reference focuses on the core areas of organization-wid...

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Bibliographic Details
Other Authors McShane-Vaughn, Mary, 1963- (Editor)
Format eBook
LanguageEnglish
Published Milwaukee, Wisconsin : ASQ Excellence, [2022]
EditionFourth edition.
Subjects
Six sigma (Quality control standard) > Handbooks, manuals, etc.
Production management > Handbooks, manuals, etc.
Quality control > Statistical methods > Handbooks, manuals, etc.
elektronické knihy
electronic books
Online AccessFull text
ISBN9781636940243
9781636940236
1636940242
1523155922
9781523155927
1636940250
9781636940250
Physical Description1 online resource (1010 p.)

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Table of Contents:
  • Cover
  • Table of Contents
  • List of Figures and Tables
  • Preface to the Fourth Edition
  • Preface to the Third Edition
  • Preface to the Second Edition
  • Preface to the First Edition
  • Acknowledgments
  • About the Editor
  • Acronym Glossary
  • ASQ Six Sigma Black Belt Certification Body of Knowledge (2022)
  • Part I: Organization-Wide Planning and Deployment
  • Chapter 1: Organization-Wide Considerations
  • Fundamentals of Six Sigma and Lean Methodologies
  • Six Sigma
  • Philosophy
  • Methodology
  • Statistical Standard
  • Lean
  • Lean and Six Sigma
  • Lean Six Sigma Maturity Model
  • Six Sigma, Lean, and Continuous Improvement Methodologies
  • Using Lean Six Sigma
  • Screening Criteria
  • Relationships Among Business Systems and Processes
  • Business Systems
  • Processes
  • Internal and External Stakeholders
  • Strategic Planning and Deployment for Initiatives
  • Return on Investment
  • Measured Intangibles
  • SWOT Analysis
  • Contingency and Continuity Planning
  • Chapter 2: Leadership
  • Roles and Responsibilities
  • Executive Leadership
  • Champion or Sponsor
  • Process Owner
  • Master Black Belts
  • Black Belts
  • Green Belts
  • Yellow Belts
  • White Belts
  • Finance
  • Coaches
  • Organizational Barriers
  • Organization Structure
  • Organization Culture
  • Causes for Six Sigma Failures
  • Training Programs
  • Arbitrary Requirements
  • Lack of Resources
  • Poor Project Selection
  • Critical Success Factors
  • Change Management
  • Stakeholder Analysis
  • Readiness Assessment
  • Proactive Change Management
  • Communication Plans
  • Part II: Organizational Process Management and Measures
  • Chapter 3: Impact on Stakeholders
  • Identifying Stakeholders
  • Stakeholder Analysis
  • Chapter 4: Benchmarking
  • Types of Benchmarking
  • Benchmarking Methodologies
  • Dangers of Benchmarking
  • Selecting Measures and Performance Goals
  • Chapter 5: Business Measures
  • Performance Measures
  • Balanced Scorecard
  • Key Performance Indicators (KPIs)
  • Features of Good KPIs
  • Choosing KPIs
  • Suboptimized Systems
  • Key Behavior Indicators (KBIs)
  • Objectives and Key Results (OKRs)
  • Common Customer Loyalty Metrics
  • Leading and Lagging Indicators
  • Creating Line of Sight from Measures to Strategies
  • Financial Measures
  • Revenue Growth
  • Market Share
  • Margin
  • Simple ROI
  • Net Present Value
  • Discounted ROI
  • Cost-Benefit Analysis (CBA)
  • Defining Hard versus Soft Dollars
  • False Savings
  • Identifying Project Savings
  • Part III: Team Management
  • Chapter 6: Team Formation
  • Team Types and Constraints
  • Team Roles and Responsibilities
  • Team Member Selection Criteria
  • Other Considerations
  • Team Success Factors
  • Chapter 7: Team Facilitation
  • Motivation Techniques
  • Recognition
  • Rewards
  • Relationships Within the Team
  • Demotivating Factors
  • The Five Dysfunctions of a Team
  • Team Stages of Development
  • Team Communication
  • Communicating Within the Team
  • Communication Outside the Team

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