http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
ASQ Certified Six Sigma Black Belt Handbook
Fully updated to reflect the 2022 ASQ Certified Six Sigma Black Belt (CSSBB) Body of Knowledge (BoK), The ASQ Certified Six Sigma Black Belt Handbook, Fourth Edition is ideal for candidates studying for the CSSBB examination. This comprehensive reference focuses on the core areas of organization-wide planning and deployment, team management, and each of the DMAIC project phases. The fourth edition of this handbook offers thorough explanations of statistical concepts in a straightforward way. It also reflects the latest technology and applications of Six Sigma and lean tools. Updates you will find in the fourth edition include: • New topics and tools, such as return on investment calculations, the roles of coaching and finance in projects, process-decision program charts, interrelationship digraphs, A3 analysis, maturity models, key behavior indicators, and audit MSA • A new chapter on risk analysis and management • Revamped statistics sections • New tables, figures, and examples to help illustrate key points The ASQ Certified Six Sigma Black Belt Handbook, Fourth Edition is also a valuable addition to any quality practitioner's library.
Cover -- Table of Contents -- List of Figures and Tables -- Preface to the Fourth Edition -- Preface to the Third Edition -- Preface to the Second Edition -- Preface to the First Edition -- Acknowledgments -- About the Editor -- Acronym Glossary -- ASQ Six Sigma Black Belt Certification Body of Knowledge (2022) -- Part I: Organization-Wide Planning and Deployment -- Chapter 1: Organization-Wide Considerations -- Fundamentals of Six Sigma and Lean Methodologies -- Six Sigma -- Philosophy -- Methodology -- Statistical Standard -- Lean -- Lean and Six Sigma -- Lean Six Sigma Maturity Model
Six Sigma, Lean, and Continuous Improvement Methodologies -- Using Lean Six Sigma -- Screening Criteria -- Relationships Among Business Systems and Processes -- Business Systems -- Processes -- Internal and External Stakeholders -- Strategic Planning and Deployment for Initiatives -- Return on Investment -- Measured Intangibles -- SWOT Analysis -- Contingency and Continuity Planning -- Chapter 2: Leadership -- Roles and Responsibilities -- Executive Leadership -- Champion or Sponsor -- Process Owner -- Master Black Belts -- Black Belts -- Green Belts -- Yellow Belts -- White Belts -- Finance
Coaches -- Organizational Barriers -- Organization Structure -- Organization Culture -- Causes for Six Sigma Failures -- Training Programs -- Arbitrary Requirements -- Lack of Resources -- Poor Project Selection -- Critical Success Factors -- Change Management -- Stakeholder Analysis -- Readiness Assessment -- Proactive Change Management -- Communication Plans -- Part II: Organizational Process Management and Measures -- Chapter 3: Impact on Stakeholders -- Identifying Stakeholders -- Stakeholder Analysis -- Chapter 4: Benchmarking -- Types of Benchmarking -- Benchmarking Methodologies
Dangers of Benchmarking -- Selecting Measures and Performance Goals -- Chapter 5: Business Measures -- Performance Measures -- Balanced Scorecard -- Key Performance Indicators (KPIs) -- Features of Good KPIs -- Choosing KPIs -- Suboptimized Systems -- Key Behavior Indicators (KBIs) -- Objectives and Key Results (OKRs) -- Common Customer Loyalty Metrics -- Leading and Lagging Indicators -- Creating Line of Sight from Measures to Strategies -- Financial Measures -- Revenue Growth -- Market Share -- Margin -- Simple ROI -- Net Present Value -- Discounted ROI -- Cost-Benefit Analysis (CBA)
Defining Hard versus Soft Dollars -- False Savings -- Identifying Project Savings -- Part III: Team Management -- Chapter 6: Team Formation -- Team Types and Constraints -- Team Roles and Responsibilities -- Team Member Selection Criteria -- Other Considerations -- Team Success Factors -- Chapter 7: Team Facilitation -- Motivation Techniques -- Recognition -- Rewards -- Relationships Within the Team -- Demotivating Factors -- The Five Dysfunctions of a Team -- Team Stages of Development -- Team Communication -- Communicating Within the Team -- Communication Outside the Team
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Includes bibliographical references and index.
The ASQ Certified Six Sigma Black Belt Handbook