The ASQ Certified Six Sigma Green Belt Handbook

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Bibliographic Details
Main Author Munro, Roderick A.
Other Authors Ramu, Govindarajan, Zrymiak, Daniel J.
Format Electronic eBook
LanguageEnglish
Published La Vergne : ASQ Quality Press, 2022.
Edition3rd ed.
Subjects
Production management > Handbooks, manuals, etc.
elektronické knihy
electronic books
Online AccessFull text
ISBN9781636940304
1636940307
Physical Description1 online resource (634 p.)

Cover

Table of Contents:
  • Cover
  • Title page
  • CIP data
  • Table of Contents
  • List of Figures and Tables
  • Preface
  • Acknowledgments
  • Part I Overview: Six Sigma and the Organization
  • Chapter 1 Six Sigma and Organizational Goals
  • Value of Six Sigma
  • Why Use Six Sigma versus Other Methodologies?
  • How Six Sigma Philosophy and Goals Should Be Applied
  • The Lead-Up to the Six Sigma Methodology
  • Modern Six Sigma
  • Quality Pioneers
  • Processes
  • Business Systems
  • Process Inputs, Outputs, and Feedback
  • Significance of Six Sigma
  • A Green Belt's Role
  • Potential Tasks
  • DMAIC Model
  • The Six Sigma Road Map
  • Cost-Benefit Analysis (Cost of Quality, Quality Cost, Cost of Poor Quality, Cost of Current Quality)
  • Organizational Goals and Six Sigma Projects
  • Linking Projects to Organizational Goals
  • Organizational Drivers and Metrics
  • Key Drivers
  • Voice of the Customer (VOC)
  • Balanced Scorecard
  • Scoreboard/Dashboard
  • Key Performance/Process Indicator (KPI)
  • Chapter 2 Lean Principles in the Organization
  • Lean Concepts
  • Value
  • Some of the Top Lean Tools
  • Waste (Muda)
  • Additional Forms of Waste
  • Value Stream Mapping
  • Value Stream
  • Chapter 3 Design for Six Sigma (DFSS) Methodologies
  • Road Maps for DFSS
  • IDOV
  • DMADV
  • Basic Failure Mode and Effects Analysis (FMEA)
  • Why Do FMEAs?
  • FMEA Forms/Tables
  • Steps in Performing FMEA
  • Severity, Occurrence, and Detection Tables
  • Risk Priority Number
  • Do's
  • Don'ts
  • Design FMEA and Process FMEA
  • Differences between Design and Process FMEA
  • Part II Define Phase
  • Overview
  • Chapter 4 Project Identification
  • Project Selection
  • Process Elements
  • Benchmarking
  • Process Inputs and Outputs
  • Systems Thinking
  • Owners and Stakeholders
  • Chapter 5 Voice of the Customer (VOC)
  • Customer Identification
  • Customer Data
  • Customer Requirements
  • Application
  • Critical to Quality Factors
  • Kano Model
  • Chapter 6 Project Management Basics
  • Project Methodology
  • Overview of Management Theories and Styles
  • Project Charter
  • Project Planning
  • Project Scope
  • Project Metrics
  • Project Planning Tools
  • Work Breakdown Structure (WBS)
  • Toll Gate Review
  • Project Documentation
  • Project Risk Analysis and Management
  • Types of Risks
  • The Risk Management Process
  • Business Continuity Planning
  • Project Closure
  • Chapter 7 Management and Planning Tools
  • Activity Network Diagram
  • Advanced Quality Planning
  • Affinity Diagram
  • Auditing
  • Benchmarking
  • Brainstorming
  • Cause-and-Effect Diagram (Fishbone, Ishikawa Diagram)
  • Check Sheets
  • Customer Feedback
  • Failure Mode and Effects Analysis (FMEA)
  • Flowchart
  • Focus Groups
  • Force-Field Analysis
  • Gantt Chart
  • Graphical Charts, Control Charts, and other Statistical Tools
  • Variables Charts
  • Attributes Charts
  • Charts for Other Kinds of Data
  • Interrelationship Diagram (Digraph)
  • Interviews
  • Matrix Diagram
  • Multivoting

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