Managing IT outsourcing performance

"This book provides a collection of methodologies and tools that can be used in managing relationships and performance of IT outsourcing"--Provided by publisher.

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Bibliographic Details
Main Author	Solli-Saether, Hans
Other Authors	Gottschalk, Petter, 1950-
Format	Electronic eBook
Language	English
Published	Hershey, PA : Business Science Reference, c2010.
Subjects	Information technology > Management. Contracting out. Electronic data processing departments > Contracting out. elektronické knihy electronic books
Online Access	Full text
ISBN	9781605667973 9781605667966 (hardcover) 160566796X (hardcover) 9781605667973 (ebook) 1605667978 (ebook) 1605667978 9781628702194 1628702192
Physical Description	1 online resource (xii, 256 p.)

Cover

Table of Contents:

Outsourcing opportunities
Theoretical foundations
Critical success factors
Value configurations
Maturity in outsourcing relationships
Costs, benefits, and risks
Knowledge transfer
Outsourcing performance
Outsourcing governance
Case study research
Conclusion
Dynamics of outsourcing relationships
The role of the CIO.