Business sustainability : going beyond ISO 9004:2018
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| Main Authors | , |
|---|---|
| Format | Electronic eBook |
| Language | English |
| Published |
Milwaukee, WI :
Quality Press,
2018.
|
| Subjects | |
| Online Access | Full text |
| ISBN | 1953079393 9781953079398 9780873899727 0873899725 9781523132393 1523132396 |
| Physical Description | 1 online resource (240 p.) |
Cover
| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | kn-on1202471018 | ||
| 003 | OCoLC | ||
| 005 | 20240717213016.0 | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 201031s2018 wiu ob 001 0 eng d | ||
| 040 | |a EBLCP |b eng |e rda |c EBLCP |d N$T |d EBLCP |d OCLCF |d OCLCO |d YDX |d HUA |d YDX |d OCLCO |d OCLCQ |d UKAHL |d OCLCO |d OCLCL |d OCLCQ | ||
| 020 | |a 1953079393 |q electronic book | ||
| 020 | |a 9781953079398 |q electronic book | ||
| 020 | |z 9780873899727 |q soft cover |q alkaline paper | ||
| 020 | |z 0873899725 | ||
| 020 | |a 9781523132393 | ||
| 020 | |a 1523132396 | ||
| 035 | |a (OCoLC)1202471018 |z (OCoLC)1178641301 |z (OCoLC)1202465100 |z (OCoLC)1257481425 |z (OCoLC)1264792145 | ||
| 100 | 1 | |a Jarvis, Alka, |e author. | |
| 245 | 1 | 0 | |a Business sustainability : |b going beyond ISO 9004:2018 / |c Alka Jarvis and Paul C. Palmes. |
| 264 | 1 | |a Milwaukee, WI : |b Quality Press, |c 2018. | |
| 300 | |a 1 online resource (240 p.) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 505 | 0 | |a Intro -- Title page -- CIP data -- Table of Contents -- List of Figures and Tables -- Acknowledgments -- Chapter 1: Introduction -- 1.0 The Disruptive Technologies -- 1.01 Cloud Computing -- 1.02 Big Data -- 1.03 Connecting Everything -- 1.04 Automation (Digitization) -- 1.05 Security -- 1.06 Telemetry -- 1.07 Artificial Intelligence (Machine Learning) -- 1.08 Social Media -- 1.1 Other Considerations -- Mergers and Acquisitions (M&A) -- Corporate Governance and Business Ethics -- 1.2 Quality Awards -- 1.2.1 The Deming Prize -- 1.2.2 The Malcolm Baldrige National Quality Award | |
| 505 | 8 | |a 1.2.3 European Foundation for Quality Management Excellence Award -- 1.2.4 Watts S. Humphrey Software Process Achievement Award -- 1.3 Popularity of the Quality Excellence Frameworks -- 1.4 Introduction to ISO 9000 -- 1.4.1 Benefits of ISO -- 1.4.2 ISO 9000:2015 Quality management systems-Fundamentals and vocabulary -- 1.5 ISO 9001:2015 Quality management systems-Requirements -- QMP 1-Customer Focus -- QMP 2-Leadership -- QMP 3-Engagement of People -- QMP 4-Process Approach -- QMP 5-Improvement -- QMP 6-Evidence-Based Decision Making (EBDM) -- QMP 7-Relationship Management -- 1.6 Certification | |
| 505 | 8 | |a Clause 4 -- Clause 5 -- Clause 6 -- Clause 7 -- Clause 8 -- Clause 9 -- Clause 10 -- 1.7 Sector-Specific Standards -- 1.8 ISO 9004 -- 1.9 The Difference between a Standard and a Guideline -- Chapter 2: Culture for Sustained Success -- 2.1 General -- 2.2 Growth -- 2.3 Where Do You Begin? -- 2.4 Fulfilling Customer Requirements -- 2.5 Determining Risks and Opportunities -- 2.6 Developing Policies, Strategies, and Objectives -- 2.7 Appropriate Process Development -- 2.8 Continuous Improvement -- 2.9 Improving Internal and External Communication -- Chapter 3: Context of the Organization | |
| 505 | 8 | |a 3.1 General -- 3.2 The Context -- Internal and External Issues -- 3.3 Interested Parties -- Internal Interested Parties -- External Interested Parties -- Summary -- Chapter 4: Organizational Identity -- 4.1 General -- 4.2 Critical Foundational Elements -- 4.2.1 Mission -- 4.2.2 Vision -- 4.2.3 Values -- 4.2.4 Culture -- Chapter 5: Leadership -- 5.1 Effective Leadership -- 5.2 Differentiation between Leaders and Managers -- The Critical Need for Leaders -- 5.3 Policy -- 5.4 Strategy -- 5.5 The Importance of Objectives -- 5.6 Communications -- 5.6.1 Newsletters -- 5.6.2 All-Hands Meetings | |
| 505 | 8 | |a 5.6.3 Video on Demand -- 5.6.4 E-mail -- 5.6.5 Staff Meetings -- 5.6.6 Social Media -- Chapter 6: Importance of Process and Process Management -- 6.1 General -- 6.2 Process Methodology -- 6.2.1 Required Processes -- 6.3 Core Business Processes -- 6.3.1 Identifying Cross-Functional Dependencies -- 6.4 Stakeholders -- Obtain Feedback -- Provide Understanding -- Get Buy-In -- Offer Training on the New Process -- 6.5 Appointment of Process Owners -- 6.6 Process Benchmarking -- 6.7 Process Management -- 6.7.1 Process Interactions -- 6.7.2 Process Output Criteria -- 6.7.3 Risks and Opportunities | |
| 500 | |a 6.7.4 Process Changes. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 506 | |a Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty | ||
| 590 | |a Knovel |b Knovel (All titles) | ||
| 650 | 0 | |a Total quality management. | |
| 650 | 0 | |a Quality control |x Management. | |
| 650 | 0 | |a Industrial management. | |
| 655 | 7 | |a elektronické knihy |7 fd186907 |2 czenas | |
| 655 | 9 | |a electronic books |2 eczenas | |
| 700 | 1 | |a Palmes, Paul C., |e author. | |
| 776 | 0 | 8 | |i Print version: |a Jarvis, Alka |t Business Sustainability : Going Beyond ISO 9004:2018 |d Milwaukee, WI : Quality Press,c2018 |z 9780873899727 |
| 856 | 4 | 0 | |u https://proxy.k.utb.cz/login?url=https://app.knovel.com/hotlink/toc/id:kpBSGISO01/business-sustainability-going?kpromoter=marc |y Full text |