rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Complex Service Delivery Processes
    sub title: Strategy to Operations
  name:
    name part: Harvey, Jean.
    role:
      role term: creator
  type of resource: text
  genre: elektronické knihy
  genre: electronic books
  origin info:
    place:
      place term: wiu
    place:
      place term: Milwaukee, WI
    publisher: Quality Press
    date issued: 2015
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: electronic resource
    form: remote
    extent: 1 online resource (452 p.)
  table of contents: Intro -- Table of Contents -- List of Figures and Tables -- List of Videos -- Major Abbreviations -- Foreword -- Preface to the Third Edition -- Preface to the First Edition -- Acknowledgments -- Part I -- Chapter 1: Toward Value and Strategic Advantage through Rigorous Execution -- Chapter 2: The Nature of Value -- Chapter 3: The Nature of Processes -- Chapter 4: Think Globally, Act Locally -- Chapter 5: Professional Service Delivery Processes -- Part II -- Chapter 6: Managing a Process -- Chapter 7: Connecting Value to Processes: The Techniques
  table of contents: Chapter 8: The Learning Cycle and the Kaizen Event -- Chapter 9: Doing Things Better: Improving an Existing Process -- Chapter 10: Doing Things Right the Fist Time: Designing a Process That Works -- Part III -- Chapter 11: The Approaches to and Practice of Continuous Improvement -- Chapter 12: Personal Processes: Wellness and the One-Person Business -- Appendix A: Preparing an ""I"" Chart -- Appendix B: Specifying the Effect of Each Offering on the Client: The Kano Model -- References -- Index
  note: Description based upon print version of record.
  note: Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty
  subject:
    topic: Service industries
    topic: Management
  subject:
    topic: Organizational effectiveness
  subject:
    topic: Industrial efficiency
  subject:
    topic: Business planning
  related item:
    title info:
      title: Complex Service Delivery Processes : Strategy to Operations
    name:
      name part: Harvey, Jean
    origin info:
      publisher: Milwaukee, WI : Quality Press,c2015
  identifier: 1953079474
  identifier: 9781953079473
  identifier: 9780873899161
  identifier: 0873899164
  identifier: https://proxy.k.utb.cz/login
  access condition: Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty
  record info:
    record content source: EBLCP
    record creation date: 201031
    record change date: 20240717213016.0
    record identifier: kn-on1202456995
    language of cataloging:
      language term: eng