Crafting service processes : the art and science
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| Main Author | |
|---|---|
| Format | Electronic eBook |
| Language | English |
| Published |
Milwaukee, Wisconsin :
ASQ Quality Press,
[2019]
|
| Subjects | |
| Online Access | Full text |
| ISBN | 9781953079114 1953079113 9780873899840 0873899849 |
| Physical Description | 1 online resource (xix, 184 pages) : illustrations |
Cover
Table of Contents:
- Family processes
- Jean's coffee mug
- Exploring other sectors: fast food and grocery
- An introduction to professional services
- Financial services; a complex service sector
- Review and conclusion.