Crafting service processes : the art and science
Saved in:
| Main Author | |
|---|---|
| Format | Electronic eBook |
| Language | English |
| Published |
Milwaukee, Wisconsin :
ASQ Quality Press,
[2019]
|
| Subjects | |
| Online Access | Full text |
| ISBN | 9781953079114 1953079113 9780873899840 0873899849 |
| Physical Description | 1 online resource (xix, 184 pages) : illustrations |
Cover
| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | kn-on1176564921 | ||
| 003 | OCoLC | ||
| 005 | 20240717213016.0 | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 200724s2019 wiua ob 001 0 eng d | ||
| 040 | |a N$T |b eng |e rda |e pn |c N$T |d YDX |d EBLCP |d OCLCQ |d OCLCO |d VLB |d UKAHL |d OCLCQ |d OCLCO |d OCLCL | ||
| 020 | |a 9781953079114 |q (electronic bk.) | ||
| 020 | |a 1953079113 |q (electronic bk.) | ||
| 020 | |z 9780873899840 | ||
| 020 | |z 0873899849 | ||
| 035 | |a (OCoLC)1176564921 |z (OCoLC)1197610753 | ||
| 100 | 1 | |a Harvey, Jean, |d 1950- |e author. |1 https://id.oclc.org/worldcat/entity/E39PCjtWK4RHmvycG4dRJCDjG3 | |
| 245 | 1 | 0 | |a Crafting service processes : |b the art and science / |c Jean Harvey. |
| 264 | 1 | |a Milwaukee, Wisconsin : |b ASQ Quality Press, |c [2019] | |
| 300 | |a 1 online resource (xix, 184 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Family processes -- Jean's coffee mug -- Exploring other sectors: fast food and grocery -- An introduction to professional services -- Financial services; a complex service sector -- Review and conclusion. | |
| 506 | |a Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty | ||
| 590 | |a Knovel |b Knovel (All titles) | ||
| 650 | 0 | |a Service industries |x Management. | |
| 650 | 0 | |a Organizational effectiveness. | |
| 655 | 7 | |a elektronické knihy |7 fd186907 |2 czenas | |
| 655 | 9 | |a electronic books |2 eczenas | |
| 776 | 0 | 8 | |i Print version: |a Harvey, Jean, 1950- |t Crafting service processes. |d Milwaukee, Wisconsin : ASQ Quality Press, [2019] |z 9780873899840 |w (DLC) 2019006539 |w (OCoLC)1088687522 |
| 856 | 4 | 0 | |u https://proxy.k.utb.cz/login?url=https://app.knovel.com/hotlink/toc/id:kpCSPTAS03/crafting-service-processes?kpromoter=marc |y Full text |