Crafting service processes : the art and science

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Bibliographic Details
Main Author: Harvey, Jean, 1950- (Author)
Format: eBook
Language: English
Published: Milwaukee, Wisconsin : ASQ Quality Press, [2019]
Subjects:
Service industries > Management.
Organizational effectiveness.
elektronické knihy
electronic books
ISBN: 9781953079114
1953079113
9780873899840
0873899849
Physical Description: 1 online resource (xix, 184 pages) : illustrations

Cover

Table of contents

LEADER 01981cam a2200373 i 4500
001 kn-on1176564921
003 OCoLC
005 20240717213016.0
006 m o d
007 cr cn|||||||||
008 200724s2019 wiua ob 001 0 eng d
040 |a N$T  |b eng  |e rda  |e pn  |c N$T  |d YDX  |d EBLCP  |d OCLCQ  |d OCLCO  |d VLB  |d UKAHL  |d OCLCQ  |d OCLCO  |d OCLCL 
020 |a 9781953079114  |q (electronic bk.) 
020 |a 1953079113  |q (electronic bk.) 
020 |z 9780873899840 
020 |z 0873899849 
035 |a (OCoLC)1176564921  |z (OCoLC)1197610753 
100 1 |a Harvey, Jean,  |d 1950-  |e author.  |1 https://id.oclc.org/worldcat/entity/E39PCjtWK4RHmvycG4dRJCDjG3 
245 1 0 |a Crafting service processes :  |b the art and science /  |c Jean Harvey. 
264 1 |a Milwaukee, Wisconsin :  |b ASQ Quality Press,  |c [2019] 
300 |a 1 online resource (xix, 184 pages) :  |b illustrations 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
504 |a Includes bibliographical references and index. 
505 0 |a Family processes -- Jean's coffee mug -- Exploring other sectors: fast food and grocery -- An introduction to professional services -- Financial services; a complex service sector -- Review and conclusion. 
506 |a Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty 
590 |a Knovel  |b Knovel (All titles) 
650 0 |a Service industries  |x Management. 
650 0 |a Organizational effectiveness. 
655 7 |a elektronické knihy  |7 fd186907  |2 czenas 
655 9 |a electronic books  |2 eczenas 
776 0 8 |i Print version:  |a Harvey, Jean, 1950-  |t Crafting service processes.  |d Milwaukee, Wisconsin : ASQ Quality Press, [2019]  |z 9780873899840  |w (DLC) 2019006539  |w (OCoLC)1088687522 
856 4 0 |u https://proxy.k.utb.cz/login?url=https://app.knovel.com/hotlink/toc/id:kpCSPTAS03/crafting-service-processes?kpromoter=marc  |y Full text 

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