ITIL Foundation Essentials ITIL 4 Edition : the Ultimate Revision Guide

ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendment...

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Bibliographic Details
Main Author: Agutter, Claire, (Author)
Format: eBook
Language: English
Published: Ely, Cambridgeshire : IT Governance Publishing, 2020.
Edition: Second edition.
Subjects:
IT infrastructure library > Examinations > Study guides.
IT infrastructure library
Information technology > Management > Examinations > Study guides.
Information technology projects > Management > Examinations > Study guides.
Electronic data processing personnel > Certification.
Support services (Management) > Examinations > Study guides.
elektronické knihy
electronic books
ISBN: 9781787782143
178778214X
1787782131
9781787782136
9781787781177 (print book)
1787781178 (print book)
Physical Description: 1 online resource (79 pages)

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Table of contents

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040 |a EBLCP  |b eng  |e rda  |e pn  |c EBLCP  |d JSTOR  |d EBLCP  |d OCLCF  |d N$T  |d TEF  |d UX1  |d YDXIT  |d OCLCO  |d OCLCQ  |d OCLCO  |d YDX  |d OCLCQ  |d OCLCO  |d OCLCL  |d DEGRU  |d X4@ 
020 |a 9781787782143  |q (electronic book) 
020 |a 178778214X  |q (electronic book) 
020 |a 1787782131 
020 |a 9781787782136 
020 |a 9781787781177 (print book) 
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020 |a 1787781178 (print book) 
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100 1 |a Agutter, Claire,  |e author. 
245 1 0 |a ITIL Foundation Essentials ITIL 4 Edition :  |b the Ultimate Revision Guide /  |c Claire Agutter. 
250 |a Second edition. 
264 1 |a Ely, Cambridgeshire :  |b IT Governance Publishing,  |c 2020. 
300 |a 1 online resource (79 pages) 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
505 0 |a Cover -- Title -- Copyright -- About the Author -- Contents -- Introduction -- Chapter 1: Key concepts of service management -- Value -- Service management -- Organisation -- Co-creation -- Chapter 2: Service management roles -- Service provider -- Stakeholder -- Service relationship -- Service consumer -- Chapter 3: All about services -- Products and services -- Outputs and outcomes -- Cost and risk -- Utility and warranty -- Chapter 4: Service relationships -- Service offerings -- Service relationships -- The service relationship model -- Chapter 5: Guiding principles 
505 8 |a Guiding principle 1: Focus on value -- Guiding principle 2: Start where you are -- Guiding principle 3: Progress iteratively with feedback -- Guiding principle 4: Collaborate and promote visibility -- Guiding principle 5: Think and work holistically -- Guiding principle 6: Keep it simple and practical -- Guiding principle 7: Optimise and automate -- Chapter 6: The four dimensions of service management -- Dimension 1: Organisations and people -- Dimension 2: Information and technology -- Dimension 3: Partners and suppliers -- Dimension 4: Value streams and processes 
505 8 |a Chapter 7: The Service Value System -- Chapter 8: The Service Value Chain -- Activity: Plan -- Activity: Improve -- Activity: Engage -- Activity: Design and transition -- Activity: Obtain/build -- Activity: Deliver and support -- Chapter 9: ITIL Practices -- Practice purposes and key terms -- Chapter 10: Practices in depth -- Continual improvement -- Change enablement -- Incident management -- Service request management -- The service desk -- Problem management -- Service level management -- Chapter 11: The ITIL Foundation Exam -- Further reading 
506 |a Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty 
520 |a ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus. 
590 |a Knovel  |b Knovel (All titles) 
630 0 0 |a IT infrastructure library  |x Examinations  |v Study guides. 
630 0 7 |a IT infrastructure library  |2 fast 
650 0 |a Information technology  |x Management  |x Examinations  |v Study guides. 
650 0 |a Information technology projects  |x Management  |x Examinations  |v Study guides. 
650 0 |a Electronic data processing personnel  |x Certification. 
650 0 |a Support services (Management)  |x Examinations  |v Study guides. 
655 7 |a elektronické knihy  |7 fd186907  |2 czenas 
655 9 |a electronic books  |2 eczenas 
776 0 8 |i Print version:  |a Agutter, Claire.  |t ITIL Foundation Essentials ITIL 4 Edition - the Ultimate Revision Guide, Second Edition.  |d Ely : IT Governance Ltd, ©2020 
856 4 0 |u https://proxy.k.utb.cz/login?url=https://app.knovel.com/hotlink/toc/id:kpITILFE02/itil-foundation-essentials?kpromoter=marc  |y Full text 

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