ITIL Foundation Essentials ITIL 4 Edition : the Ultimate Revision Guide
ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendment...
Saved in:
| Main Author | |
|---|---|
| Format | Electronic eBook |
| Language | English |
| Published |
Ely, Cambridgeshire :
IT Governance Publishing,
2020.
|
| Edition | Second edition. |
| Subjects | |
| Online Access | Full text |
| ISBN | 9781787782143 178778214X 1787782131 9781787782136 9781787781177 (print book) 1787781178 (print book) |
| Physical Description | 1 online resource (79 pages) |
Cover
| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | kn-on1151196525 | ||
| 003 | OCoLC | ||
| 005 | 20240717213016.0 | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 200425s2020 enk o 000 0 eng d | ||
| 040 | |a EBLCP |b eng |e rda |e pn |c EBLCP |d JSTOR |d EBLCP |d OCLCF |d N$T |d TEF |d UX1 |d YDXIT |d OCLCO |d OCLCQ |d OCLCO |d YDX |d OCLCQ |d OCLCO |d OCLCL |d DEGRU |d X4@ | ||
| 020 | |a 9781787782143 |q (electronic book) | ||
| 020 | |a 178778214X |q (electronic book) | ||
| 020 | |a 1787782131 | ||
| 020 | |a 9781787782136 | ||
| 020 | |a 9781787781177 (print book) | ||
| 020 | |z 9781787782136 | ||
| 020 | |a 1787781178 (print book) | ||
| 035 | |a (OCoLC)1151196525 |z (OCoLC)1163922594 |z (OCoLC)1175641819 |z (OCoLC)1425555790 | ||
| 100 | 1 | |a Agutter, Claire, |e author. | |
| 245 | 1 | 0 | |a ITIL Foundation Essentials ITIL 4 Edition : |b the Ultimate Revision Guide / |c Claire Agutter. |
| 250 | |a Second edition. | ||
| 264 | 1 | |a Ely, Cambridgeshire : |b IT Governance Publishing, |c 2020. | |
| 300 | |a 1 online resource (79 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 505 | 0 | |a Cover -- Title -- Copyright -- About the Author -- Contents -- Introduction -- Chapter 1: Key concepts of service management -- Value -- Service management -- Organisation -- Co-creation -- Chapter 2: Service management roles -- Service provider -- Stakeholder -- Service relationship -- Service consumer -- Chapter 3: All about services -- Products and services -- Outputs and outcomes -- Cost and risk -- Utility and warranty -- Chapter 4: Service relationships -- Service offerings -- Service relationships -- The service relationship model -- Chapter 5: Guiding principles | |
| 505 | 8 | |a Guiding principle 1: Focus on value -- Guiding principle 2: Start where you are -- Guiding principle 3: Progress iteratively with feedback -- Guiding principle 4: Collaborate and promote visibility -- Guiding principle 5: Think and work holistically -- Guiding principle 6: Keep it simple and practical -- Guiding principle 7: Optimise and automate -- Chapter 6: The four dimensions of service management -- Dimension 1: Organisations and people -- Dimension 2: Information and technology -- Dimension 3: Partners and suppliers -- Dimension 4: Value streams and processes | |
| 505 | 8 | |a Chapter 7: The Service Value System -- Chapter 8: The Service Value Chain -- Activity: Plan -- Activity: Improve -- Activity: Engage -- Activity: Design and transition -- Activity: Obtain/build -- Activity: Deliver and support -- Chapter 9: ITIL Practices -- Practice purposes and key terms -- Chapter 10: Practices in depth -- Continual improvement -- Change enablement -- Incident management -- Service request management -- The service desk -- Problem management -- Service level management -- Chapter 11: The ITIL Foundation Exam -- Further reading | |
| 506 | |a Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty | ||
| 520 | |a ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus. | ||
| 590 | |a Knovel |b Knovel (All titles) | ||
| 630 | 0 | 0 | |a IT infrastructure library |x Examinations |v Study guides. |
| 630 | 0 | 7 | |a IT infrastructure library |2 fast |
| 650 | 0 | |a Information technology |x Management |x Examinations |v Study guides. | |
| 650 | 0 | |a Information technology projects |x Management |x Examinations |v Study guides. | |
| 650 | 0 | |a Electronic data processing personnel |x Certification. | |
| 650 | 0 | |a Support services (Management) |x Examinations |v Study guides. | |
| 655 | 7 | |a elektronické knihy |7 fd186907 |2 czenas | |
| 655 | 9 | |a electronic books |2 eczenas | |
| 776 | 0 | 8 | |i Print version: |a Agutter, Claire. |t ITIL Foundation Essentials ITIL 4 Edition - the Ultimate Revision Guide, Second Edition. |d Ely : IT Governance Ltd, ©2020 |
| 856 | 4 | 0 | |u https://proxy.k.utb.cz/login?url=https://app.knovel.com/hotlink/toc/id:kpITILFE02/itil-foundation-essentials?kpromoter=marc |y Full text |