Root Cause Analysis : the Core of Problem Solving and Corrective Action.

Saved in:
Bibliographic Details
Main Author: Okes, Duke, 1949-
Format: eBook
Language: English
Published: Milwaukee : ASQ Quality Press, 2019.
Edition: 2nd ed.
Subjects:
Problem solving.
Decision making.
Management.
Root cause analysis.
elektronické knihy
electronic books
ISBN: 9780873899826
0873899822
9781951058494
1951058496
Physical Description: 1 online resource (240 pages)

Cover

Table of contents

LEADER 04750cam a2200457Mi 4500
001 kn-on1122919708
003 OCoLC
005 20240717213016.0
006 m o d
007 cr cn|||||||||
008 191019s2019 wiu o 000 0 eng d
040 |a EBLCP  |b eng  |e pn  |c EBLCP  |d OCLCQ  |d EBLCP  |d OCLCQ  |d DEBBG  |d N$T  |d YDX  |d OCLCF  |d K6U  |d OCLCO  |d OCLCQ  |d UKAHL  |d OCLCO  |d OCLCL  |d SXB 
020 |a 9780873899826 
020 |a 0873899822 
020 |a 9781951058494  |q (electronic bk.) 
020 |a 1951058496  |q (electronic bk.) 
035 |a (OCoLC)1122919708 
100 1 |a Okes, Duke,  |d 1949-  |1 https://id.oclc.org/worldcat/entity/E39PCjGHKKhMQc8GqvYT8y73ry 
245 1 0 |a Root Cause Analysis :  |b the Core of Problem Solving and Corrective Action. 
250 |a 2nd ed. 
260 |a Milwaukee :  |b ASQ Quality Press,  |c 2019. 
300 |a 1 online resource (240 pages) 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
505 0 |a Title page; CIP data; Contents; List of Figures and Tables; Preface to the Second Edition; Preface to the First Edition; Chapter 1_Getting Better Root Cause Analysis; The Problem; The Impact; Approaches to Root Cause Analysis; Existing Problem-Solving Models; A Proposed Model; Chapter 2_Multiple Causes and Types of Action; Initial Problem Response; The Diagnosis; Actions to Prevent Future Problems; The Need for Filters; Chapter 3_Step 1: Define the Problem; Selecting the Right Problem; Scoping the Problem Appropriately; The Problem Statement; Chapter 4_Step 2: Understand the Process 
505 8 |a Setting Process BoundariesFlowcharting the Process; Why Process is So Important; Additional Values of the Flowchart; Chapter 5_Step 3: Identify Possible Causes; Using the Flowchart for Causes; Using a Logic Tree for Causes; Using Brainstorming and the Cause-and-Effect Diagram for Causes; Using Barrier Analysis for Causes; Using Change Analysis for Causes; Eliminating Possible Causes; Sources for Possible Causes; Chapter 6_Step 4: Collect the Data; A Basic Concept; Types of Data; Using Existing Versus New Data; Where to Collect Data; Special Tests; Sample Size and Time Frame 
505 8 |a Data Collection Tools for Both Low- and High-Frequency ProblemsAdditional Tools for High-Frequency Problems; Enhancing Data Collection Value; Organizing the Data Collection Process; Chapter 7_Step 5: Analyze the Data; Tools for Low-Frequency Data; Additional Tools for High-Frequency Data; Questioning the Data; Data Analyses Summaries; Analyzing Variation; Cautions on Data Analysis; Where to Go Next?; Can't Find the Cause?; Chapter 8_Identify and Select Solutions; Step 6: Identify Possible Solutions; Step 7: Select Solution(s) to Be Implemented 
505 8 |a Chapter 9_Implement, Evaluate, and InstitutionalizeStep 8: Implement the Solution(s); Step 9: Evaluate the Effect(s); Step 10: Institutionalize the Change; Chapter 10_Organizational Issues; Cognitive Biases; Emotional Barriers; Resistance to Change; Organizational Culture; Project Ownership; Coaching/Facilitation Skills; Other Issues; Chapter 11_Human Error and Incident Analysis; Human Error; Incident Analysis; Chapter 12_Improving Corrective Action; Critical Thinking; Buddhism; Stoic Philosophy; Summary of Root Cause Analysis; Appendix A_Example Projects; A Need for Focus 
505 8 |a How Would They Know?How Proficient is That?; Getting the Shaft Back; Got it in the Bag!; Appendix B_Root Cause Analysis Process Guides; Generic Process Thinking; SIPOC Analysis Form; Data Collection and Analysis Tools; Do It2 Root Cause Analysis Guide; Do It2 Problem-Solving Worksheet; Checklist for Reviewing the Corrective Action Process; Expanded List of Seven Ms; Forms for Tracking Causes and Solutions; Appendix C_Enhancing the Interview; Basic Interview Problems and Process; Types of Interviews and Questions; Leveraging How Memory Works; The Importance of Time and Reflection 
500 |a Appendix D_Analyzing Problem Responses 
506 |a Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty 
590 |a Knovel  |b Knovel (All titles) 
650 0 |a Problem solving. 
650 0 |a Decision making. 
650 0 |a Management. 
650 0 |a Root cause analysis. 
655 7 |a elektronické knihy  |7 fd186907  |2 czenas 
655 9 |a electronic books  |2 eczenas 
776 0 8 |i Print version:  |a Okes, Duke.  |t Root Cause Analysis, Second Edition : The Core of Problem Solving and Corrective Action.  |d Milwaukee : ASQ Quality Press, ©2019  |z 9780873899826 
856 4 0 |u https://proxy.k.utb.cz/login?url=https://app.knovel.com/hotlink/toc/id:kpRCATCP02/root-cause-analysis?kpromoter=marc  |y Full text 

Similar Items