ITIL® Foundation Essentials - ITIL 4 Edition : the Ultimate Revision Guide.

All the facts you need to pass your ITIL 4 Foundation exam This is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course and gives a clear and concise overview of the facts you need to pass the exam.

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Bibliographic Details
Main Author: Agutter, Claire.
Format: eBook
Language: English
Published: Ely : IT Governance Ltd, 2019.
Edition: 2nd ed.
Subjects:
IT infrastructure library > Examinations > Study guides.
IT infrastructure library
Information technology > Management > Examinations > Study guides.
Information technology projects > Management > Examinations > Study guides.
Electronic data processing personnel > Certification.
Support services (Management) > Examinations > Study guides.
elektronické knihy
electronic books
ISBN: 9781787781184
1787781186
1787781593
9781787781597
Physical Description: 1 online resource (77 pages)

Cover

Table of contents

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100 1 |a Agutter, Claire. 
245 1 0 |a ITIL® Foundation Essentials - ITIL 4 Edition :  |b the Ultimate Revision Guide. 
250 |a 2nd ed. 
260 |a Ely :  |b IT Governance Ltd,  |c 2019. 
300 |a 1 online resource (77 pages) 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
505 0 |a Cover; Title; Copyright; About the Author; Contents; Introduction; Chapter 1: Key concepts of service management; Value; Service management; Organisation; Co-creation; Chapter 2: Service management roles; Service provider; Stakeholder; Service relationship; Service consumer; Chapter 3: All about services; Products and services; Outputs and outcomes; Cost and risk; Utility and warranty; Chapter 4: Service relationships; Service offerings; Service relationships; The service relationship model; Chapter 5: Guiding principles; Guiding principle 1: Focus on value 
505 8 |a Guiding principle 2: Start where you areGuiding principle 3: Progress iteratively with feedback; Guiding principle 4: Collaborate and promote visibility; Guiding principle 5: Think and work holistically; Guiding principle 6: Keep it simple and practical; Guiding principle 7: Optimise and automate; Chapter 6: The four dimensions of service management; Dimension 1: Organisations and people; Dimension 2: Information and technology; Dimension 3: Partners and suppliers; Dimension 4: Value streams and processes; Chapter 7: The Service Value System; Chapter 8: The Service Value Chain; Activity: Plan 
505 8 |a Activity: ImproveActivity: Engage; Activity: Design and transition; Activity: Obtain/build; Activity: Deliver and support; Chapter 9: ITIL Practices; Practice purposes and key terms; Chapter 10: Practices in depth; Continual improvement; Change control; Incident management; Service request management; The service desk; Problem management; Service level management; Chapter 11: The ITIL Foundation Exam; Further reading 
506 |a Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty 
520 |a All the facts you need to pass your ITIL 4 Foundation exam This is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course and gives a clear and concise overview of the facts you need to pass the exam. 
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630 0 0 |a IT infrastructure library  |x Examinations  |v Study guides. 
630 0 7 |a IT infrastructure library  |2 fast 
650 0 |a Information technology  |x Management  |x Examinations  |v Study guides. 
650 0 |a Information technology projects  |x Management  |x Examinations  |v Study guides. 
650 0 |a Electronic data processing personnel  |x Certification. 
650 0 |a Support services (Management)  |x Examinations  |v Study guides. 
655 7 |a elektronické knihy  |7 fd186907  |2 czenas 
655 9 |a electronic books  |2 eczenas 
776 0 8 |i Print version:  |a Agutter, Claire.  |t ITIL® Foundation Essentials - ITIL 4 Edition : The Ultimate Revision Guide.  |d Ely : IT Governance Ltd, ©2019  |z 9781787781177 
856 4 0 |u https://proxy.k.utb.cz/login?url=https://app.knovel.com/hotlink/toc/id:kpITILFEI2/itil-foundation-essentials?kpromoter=marc  |y Full text 

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