The effective water professional : leadership, communication, management, finance, and governance.

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Bibliographic Details
Corporate Author: Water Environment Federation.
Format: eBook
Language: English
Published: Alexandria, VA : Water Environment Federation, 2015.
Subjects:
Water utilities > United States > Management.
Water-supply > United States > Management.
Water treatment plants > United States > Management.
Sewage disposal plants > United States > Management.
elektronické knihy
electronic books
ISBN: 9781523103065
152310306X
9781572783256
1572783257
9781572783164
1572783168
Physical Description: 1 online resource (xxv, 288 pages) : illustrations

Cover

Table of contents

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043 |a n-us--- 
245 0 4 |a The effective water professional :  |b leadership, communication, management, finance, and governance. 
264 1 |a Alexandria, VA :  |b Water Environment Federation,  |c 2015. 
300 |a 1 online resource (xxv, 288 pages) :  |b illustrations 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
504 |a Includes bibliographical references and index. 
505 0 |a Intro -- Title Page -- Copyright -- Contents -- List of Figures -- List of Tables -- Preface -- Authors -- Acknowledgments -- Chapter 1 Introduction Richard Kuchenrither, Ph. D., P.E., BCEE -- 1.0 CHAPTER KEY POINTS -- 1.1 Chapter 2-Leadership -- 1.2 Chapter 3-Communication -- 1.3 Chapter 4-Management -- 1.4 Chapter 5-Utility Finance -- 1.5 Chapter 6-Governance -- 2.0 REFERENCES -- Chapter 2 Leadership Elisa M. Speranza and Kenneth W. Mirvis, Ed. D. -- 1.0 INTRODUCTION -- 2.0 SEEK FIRST TO UNDERSTAND -- 2.1 Will Duncan -- 2.2 Mary Ann Dickinson -- 2.3 The Atlanta Team 
505 8 |a 3.0 UNDERSTAND YOUR AUTHORIZING ENVIRONMENT -- 3.1 Mary Ann Dickinson -- 3.2 The Atlanta Team -- 4.0 CHOOSE YOUR BATTLES, AND YOUR ALLIES, WISELY -- 4.1 Julius Ciaccia -- 4.2 Mary Ann Dickinson -- 5.0 LEVERAGE THE HELIOTROPIC EFFECT -- 5.1 Irma Jones -- 5.2 Mary Ann Dickinson -- 5.3 The Atlanta Team -- 6.0 BE AUTHENTIC -- 6.1 The Atlanta Team -- 6.2 Mary Ann Dickinson -- 7.0 SUMMARY -- 8.0 REFERENCES -- 9.0 SUGGESTED READINGS -- 10.0 DISCUSSION QUESTIONS -- Chapter 3 Communication Brian Good, Christopher Hawkins, Linda Macpherson, Matt Mahoney, Jenifer Simpson, and Eleanor Torres 
505 8 |a 1.0 INTRODUCTION -- 2.0 WHAT DO WE KNOW ABOUT WATER? -- 2.1 Functions and Purpose of Water and Wastewater Utilities -- 2.2 Communicating the Basics about Water and the Water Cycle -- 2.3 Water Terminology -- 3.0 WHY WE COMMUNICATE -- 3.1 Gaining Support for Education and Communication -- 3.2 When Do We Communicate? -- 3.3 Typical Utility Operations -- 3.3.1 Construction and Maintenance Projects -- 3.3.2 Community Meetings -- 3.3.3 Board or Council Meetings -- 3.3.4 Customer Service -- 3.3.5 Customer Bills and Other Regular Communications -- 3.3.6 Regular Engagement at Community-Based Meetings 
505 8 |a 3.3.7 Community Events -- 3.3.8 Internal Communications -- 3.4 Crises/Emergencies -- 3.5 Large Projects/Initiatives -- 3.6 Education and Engagement Programs -- 4.0 HOW WE COMMUNICATE: TECHNIQUES FOR ENGAGEMENT WITH Stakeholders -- 4.1 Branding -- 4.1.1 Definition of a Brand -- 4.1.2 Trends in Utility Branding -- 4.1.3 Effects of Utility Positive Branding -- 4.1.4 Brand Development -- 4.2 Communication Plans -- 4.2.1 Introduction -- 4.2.2 Communication Plan Case Study: New York City Bypass Tunnel -- 4.3 Communication Channels -- 4.3.1 Print Media -- 4.3.2 Radio/Television 
505 8 |a 4.3.3 Internet/Web Sites -- 4.3.4 Social Media -- 4.3.5 Guerilla Tactics -- 4.3.6 Education Approaches -- 4.3.6.1 Why Is Education Needed? -- 4.3.6.2 How Do We Educate the Community? -- 4.3.7 Presentations/One-on-One Discussions -- 4.3.8 Focus Groups -- 4.3.9 Blue Ribbon Panels -- 4.3.10 Customer Surveys -- 4.3.11 Tours and Tastings -- 4.4 Communication Skills -- 4.4.1 Communicating Technical Issues to Nontechnical Audiences -- 4.4.2 Communication Skills in the Workplace -- 4.4.2.1 Listening Skills -- 4.4.2.2 Verbal Communication -- 4.4.2.3 Written Communication -- 4.4.2.4 Presentation Skills 
506 |a Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty 
590 |a Knovel  |b Knovel (All titles) 
650 0 |a Water utilities  |z United States  |x Management. 
650 0 |a Water-supply  |z United States  |x Management. 
650 0 |a Water treatment plants  |z United States  |x Management. 
650 0 |a Sewage disposal plants  |z United States  |x Management. 
655 7 |a elektronické knihy  |7 fd186907  |2 czenas 
655 9 |a electronic books  |2 eczenas 
710 2 |a Water Environment Federation. 
776 0 8 |i Print version:  |t Effective water professional  |z 9781572783164  |w (DLC) 2015275136  |w (OCoLC)945554686 
856 4 0 |u https://proxy.k.utb.cz/login?url=https://app.knovel.com/hotlink/toc/id:kpEWPLCMF3/effective-water-professional?kpromoter=marc  |y Full text 

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