The certified manager of quality/organizational excellence handbook

This handbook is a comprehensive reference source designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with the technological and societal concerns of the new millennium. The content of...

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Bibliographic Details
Other Authors Westcott, Russ, 1927- (Editor)
Format Electronic eBook
LanguageEnglish
Published Milwaukee, Wisconsin : ASQ Quality Press, [2013]
EditionFourth edition.
Subjects
Total quality management > Handbooks, manuals, etc.
elektronické knihy
electronic books
Online AccessFull text
ISBN9781628703412
1628703415
9780873898614
0873898613
9780873898812
0873898818
Physical Description1 online resource (xxxi, 654 pages) : illustrations

Cover

Table of Contents:
  • Organizational structures
  • Leadership challenges
  • Teams and team processes
  • ASQ code of ethics
  • Strategic planning models
  • Business environment analysis
  • Strategic plan deployment
  • Management skills and abilities
  • Communication skills and abilities
  • Project management
  • Quality system
  • Quality models and theories
  • Problem-solving tools
  • Process management
  • Measurement: assessment and metrics
  • Customer identification and segmentation
  • Customer relationship management
  • Supply chain management
  • Training and development
  • The certified manager of quality/organizational excellence body of knowledge.

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