The executive guide to improvement and change

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Bibliographic Details
Main Author Beecroft, G. Dennis, 1944-
Other Authors Duffy, Grace L., Moran, John W., 1944-
Format Electronic eBook
LanguageEnglish
Published Milwaukee, Wis. : ASQ Quality Press, ©2003.
Subjects
Online AccessFull text
ISBN9781621984962
1621984966
0873895797
9780873895798
Physical Description1 online resource (xvii, 254 pages) : illustrations

Cover

Table of Contents:
  • The challenge of sucessful and sustainable organizational change / John W. Moran and Jeffry M. Mead
  • Problem solving and decision making for continuous improvement / Grace L. Duffy
  • Quality costs / G. Dennis Beecroft
  • Supply chain management / Mike H. Ensby
  • Corporate planning models / G. Dennis Beecroft
  • Core process redesign and management / Richard A. Waks and John W. Moran
  • Using teams to achieve organizational improvement / Grace L. Duffy
  • The management and utilization of external resources in the workplace / Jeffry M. Mead, John W. Moran, and John W. Moran III
  • Quality management systems / G. Dennis Beecroft
  • Environmental management systems / R.J. Garrison
  • Lean enterprise / George Alukal and Anthony Manos
  • Customer satisfaction as a driver for improvement and change / Grace L. Duffy
  • Performance enhancement through management audits / Terry L. Regel
  • Measurement, the balanced scorecard / Kevin Sharlow
  • Six sigma / Michael D. Nichols and Richard D, Collins
  • How to get results : setting goals and hitting targets / Mary Thornley.