The Human Touch : Personal skills for professional success.

Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coach...

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Bibliographic Details
Main Author: Thomas, Philippa.
Other Authors: Paul, Debra., Cadle, James.
Format: eBook
Language: English
Published: Swindon : BCS Learning & Development Ltd., 2012.
Subjects:
Interpersonal relations.
Success in business.
elektronické knihy
electronic books
ISBN: 9781780171371
1780171374
9781780171395
1780171390
9781628702552
1628702559
9781780171388
1780171382
1906124914
9781906124915
Physical Description: 1 online resource (256 pages)

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Table of contents

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006 m o d
007 cr cn|||||||||
008 130109s2012 enk ob 000 0 eng d
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020 |a 9781780171371  |q (electronic bk.) 
020 |a 1780171374  |q (electronic bk.) 
020 |a 9781780171395  |q (electronic bk.) 
020 |a 1780171390  |q (electronic bk.) 
020 |a 9781628702552  |q (electronic bk.) 
020 |a 1628702559  |q (electronic bk.) 
020 |z 9781780171388 
020 |z 1780171382 
020 |z 1906124914 
020 |z 9781906124915 
035 |a (OCoLC)823726842  |z (OCoLC)828687943  |z (OCoLC)1163946219  |z (OCoLC)1182008750  |z (OCoLC)1182009567  |z (OCoLC)1190692936 
100 1 |a Thomas, Philippa. 
245 1 4 |a The Human Touch :  |b Personal skills for professional success. 
260 |a Swindon :  |b BCS Learning & Development Ltd.,  |c 2012. 
300 |a 1 online resource (256 pages) 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
505 0 |a Copyright; CONTENTS; LIST OF FIGURES AND TABLES; AUTHORS; FOREWORD; ACKNOWLEDGEMENTS; ABBREVIATIONS; 1 THE IMPORTANCE OF PERSONAL SKILLS; INTRODUCTION; THE IMPORTANCE OF PEOPLE; CATEGORISING PEOPLE; THE SENSE OF THE INDIVIDUAL; THE NATURE OF BUSINESS CHANGE WORK; CATEGORIES OF SKILL; THE HUMAN TOUCH; CONCLUSION; REFERENCES AND FURTHER READING; 2 BUILDING RAPPORT AND SUSTAINING RELATIONSHIPS; INTRODUCTION; CONTENTS OF THIS CHAPTER; THE NATURE OF RAPPORT; WHY RAPPORT IS SO IMPORTANT IN WORKING RELATIONSHIPS; THE BUSINESS CONTEXT FOR RAPPORT; THE PSYCHOLOGY OF RAPPORT. 
505 8 |a TECHNIQUES FOR CREATING AND SUSTAINING RAPPORT FACE TO FACETECHNIQUES FOR CREATING AND SUSTAINING RAPPORT OVER THE PHONE; TECHNIQUES FOR CREATING RAPPORT VIA EMAIL; HOW TO DESTROY RAPPORT; CONCLUSION; REFERENCES AND FURTHER READING; 3 TEAM WORKING; INTRODUCTION; CONTENTS OF THIS CHAPTER; GROUPS AND TEAMS; TEAM ROLES; TEAM DEVELOPMENT; MANAGEMENT AND TEAM BUILDING; CONCLUSION; CHAPTER REFERENCES; 4 NEGOTIATION AND CONFLICT; INTRODUCTION; CONTENTS OF THIS CHAPTER; TYPES OF NEGOTIATION SITUATIONS; NEGOTIATION OUTCOMES; THE 'GETTING TO YES' APPROACH; PROCESS FOR SUCCESSFUL NEGOTIATION. 
505 8 |a MANAGING CONFLICT SITUATIONSCONCLUSION; REFERENCES AND FURTHER READING; 5 LEADERSHIP; INTRODUCTION; CONTENTS OF THIS CHAPTER; WHAT IS LEADERSHIP?; HOW LEADERSHIP DIFFERS FROM MANAGEMENT; THREE KEYS TO EFFECTIVE LEADERSHIP; THEORIES OF LEADERSHIP; LEADERSHIP STYLES; THE MODELS; LATERAL LEADERSHIP; CONCLUSION; REFERENCES AND FURTHER READING; 6 INFLUENCING; INTRODUCTION; CONTENTS OF THIS CHAPTER; INFLUENCE VERSUS POWER; STARTING OUT: DEFINING OUR CIRCLE OF INFLUENCE; INFLUENCING AND THE THREE UNIVERSAL HUMAN GOALS; CIALDINI'S 'SIX PRINCIPLES OF INFLUENCE'; THE OUTCOME FRAME. 
505 8 |a QUESTIONS: THE GOLDEN KEY TO INFLUENCEINFLUENCING ACCORDING TO SOCIAL PREFERENCE; THE INFLUENCING PROCESS; CONCLUSION; REFERENCES AND FURTHER READING; 7 WRITTEN COMMUNICATION; INTRODUCTION; CONTENTS OF THIS CHAPTER; THE PROS AND CONS OF WRITTEN COMMUNICATION; THE COMMUNICATION PROCESS AND THE BARRIERS TO COMMUNICATION; PLANNING THE WRITTEN COMMUNICATION; TYPES OF WRITTEN COMMUNICATION; A PROCESS FOR WRITTEN COMMUNICATION; THE EMOTIONAL IMPACT OF WRITING; WRITING STYLE; ASSESSING READABILITY: THE 'FOG INDEX'; EMAIL: PERILS AND PITFALLS; WRITING FOR THE WEB; CONCLUSION; FURTHER READING. 
505 8 |a 8 PRESENTATION SKILLSINTRODUCTION; CONTENTS OF THIS CHAPTER; PLANNING THE PRESENTATION; DEVELOPING THE PRESENTATION; SPEAKER'S NOTES; PRESENTATION AIDS; DELIVERING THE PRESENTATION; THE TEAM PRESENTATION; CONCLUSION; FURTHER READING; 9 COMMERCIAL AWARENESS; INTRODUCTION; CONTENTS OF THIS CHAPTER; WHAT IS COMMERCIAL AWARENESS?; MAKING SENSE OF THE ECONOMIC ENVIRONMENT AND THE MARKET; MAKING SENSE OF THE ORGANISATION; APPRECIATING CULTURE; FINANCIAL LITERACY; CONCLUSION; REFERENCES AND FURTHER READING; 10 COACHING; INTRODUCTION; CONTENTS OF THIS CHAPTER; WHAT IS COACHING? 
506 |a Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty 
520 |a Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving. 
504 |a Includes bibliographical references. 
590 |a Knovel  |b Knovel (All titles) 
650 0 |a Interpersonal relations. 
650 0 |a Success in business. 
655 7 |a elektronické knihy  |7 fd186907  |2 czenas 
655 9 |a electronic books  |2 eczenas 
700 1 |a Paul, Debra. 
700 1 |a Cadle, James. 
776 0 |c Paperback  |z 9781906124915. 
856 4 0 |u https://proxy.k.utb.cz/login?url=https://app.knovel.com/hotlink/toc/id:kpHTPSPS01/human-touch-personal?kpromoter=marc  |y Full text 

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