Water utility management.
Annotation
Saved in:
| Corporate Author | |
|---|---|
| Format | Electronic eBook |
| Language | English |
| Published |
Denver, CO :
American Water Works Association,
©2005.
|
| Edition | 2nd ed. |
| Series | AWWA manual ;
M5. |
| Subjects | |
| Online Access | Full text |
| ISBN | 9781615837755 1615837752 1613000189 9781613000182 1583213619 9781583213612 |
| Physical Description | 1 online resource (xii, 134 pages) : illustrations |
Cover
Table of Contents:
- Contents
- Figures
- Tables
- Acknowledgments
- 1 Introduction
- 2 Managing the Utility
- 3 Effective Public Communications
- 4 Utility Financial Management
- 5 Customer Service
- 6 Operations and Maintenance
- 7 Environmental Health and Safety
- 8 Security
- 9 Crisis Communications
- 10 Human Resource Management
- 11 Information Systems and Services
- 12 Legal Issues
- 13 Support Services
- 14 Gaining a Competitive Edge
- Index