The power of business process improvement : 10 simple steps to increase effectiveness, efficiency, and adaptability

"A good process eliminates wasted time."--Bill Gates.

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Bibliographic Details
Main Author Page, Susan
Format Electronic eBook
LanguageEnglish
Published New York : American Management Association, ©2010.
Subjects
Workflow > Management.
Organizational effectiveness.
Management.
elektronické knihy
electronic books
Online AccessFull text
ISBN9780814414798
0814414796
9781613448335
1613448333
9780814436622
0814436625
9780814414781
0814414788
9786612492716
6612492716
Physical Description1 online resource (xii, 338 pages) : illustrations

Cover

Table of Contents:
  • The roadmap : learning how to navigate
  • Step 1: Develop the process inventory : identifying and prioritizing the process list
  • Step 2: Establish the foundation : avoiding scope creep
  • Step 3: Draw the process map : flowcharting and documenting
  • Step 4-5: Estimate time and cost and verify the process map : introducing the process and cycle time and gaining buy-in
  • Step 6: Apply improvement techniques : challenging everything
  • Step 7: Create internal controls, tools, and metrics : making it real
  • Step 8: Test and rework : making sure it works
  • Step 9: Implement the change : preparing the organization
  • Step 10: Drive continuous improvement : embracing the new mindset
  • Create the executive summary : getting the recognition
  • Case study : sharing a real-word example.

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