The art of successful business communication
Communication is easy isn't it? Well it may seem so, but consider honestly when was the last time you were involved in a breakdown of communications? And how long ago was one such a veritable derailment? For most people and in most organizations this happens regularly. It matters. Communication...
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| Main Author | |
|---|---|
| Other Authors | |
| Format | Electronic eBook |
| Language | English |
| Published |
London :
Institution of Engineering and Technology,
2008.
|
| Series | IET management of technology series ;
24. |
| Subjects | |
| Online Access | Full text |
| ISBN | 9780863419768 0863419763 9781621988250 1621988252 9780863419072 0863419070 |
| Physical Description | 1 online resource (xiv, 168 pages) : illustrations |
Cover
Table of Contents:
- Preface; 1 Communication: its nature, scope and purpose; 2 What makes for effective communication; 3 Prerequisites for success: preparation and listening; 4 Being persuasive: getting agreement from others; 5 Meetings: making them work; 6 Presentations: speaking successfully 'on your feet'; 7 Negotiation: making the best deal; 8 Telephone communication: its special nature; 9 The nature of the written word; 10 The writing process: what to say and how to say it; 11 The different forms of written communication; 12 The ubiquitous email: dos and don'ts; 13 Dealing with numbers; Afterword.