Coaching, counseling & mentoring : how to choose & use the right technique to boost employee performance

This updated and revised second edition includes useful scripts for talking to employees about sensitive issues, and new material on topics including working with off-site employees, what to say when an employee denies a problem exists, whether or not to coach temps and part-timers, how to draw the...

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Bibliographic Details
Main Author Stone, Florence M.
Format Electronic eBook
LanguageEnglish
Published New York : American Management Association, ©2007.
Edition2nd ed.
Subjects
Mentoring in business.
Employees > Coaching of.
Employees > Counseling of.
Employees > Training of.
elektronické knihy
electronic books
Online AccessFull text
ISBN9780814430101
0814430104
9781621983606
1621983609
0814473857
9780814473856
9780814420355
Physical Description1 online resource (vi, 230 pages)

Cover

Table of Contents:
  • Introduction : three ways to develop high-performance employees
  • Your role as a coach
  • Coaching as an ongoing responsibility
  • Let's talk : "should I say that?"
  • Coaching traps and problems
  • Why counsel troublesome people?
  • How to turn around problem employees and employees with problems
  • Let's talk : specific counseling sessions
  • Counseling dilemmas : traps and pitfalls to avoid
  • What mentoring can do to help high achievers- and you
  • Mentor as a role model, broker, advocate, and career counselor
  • Let's talk : face-to-face and e-conversations
  • Mentoring traps to avoid
  • Epilogue : your role as a leader.

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