Mistreatment in organizations

• Other Authors: Perrewe, Pamela L., Halbesleben, Jonathon R. B., Rosen, Christopher C.
• Format: Electronic eBook
• Language: English
• Published: Bingley, U.K. : Emerald, 2015.
• Series: Research in occupational stress and well being ; v. 13.
• Subjects: Medical > Allied Health Services / Occupational Therapy.; Occupational & industrial psychology.; Employees > Abuse of.; Quality of work life.; Job stress.; Customer relations.; elektronické knihy; electronic books
• ISBN: 9781785601163
• ISSN: 1479-3555 ;
• DOI: 10.1108/S1479-3555201513
• Physical Description: 1 online resource (xiv, 270 p.)

The objective of this series is to promote theory and research in the increasingly growing area of occupational stress, health and well being, and in the process, to bring together and showcase the work of the best researchers and theorists who contribute to this area. Volume 13 of Research in occup...

Table of Contents:

• Can I help you? Employee prosocial rule breaking as a response to organizational mistreatment of customers / Maureen L. Ambrose, Regina Taylor, Ronald L. Hess Jr
• Customer mistreatment : a review of conceptualizations and a multilevel theoretical model / Jaclyn Koopmann ... [et al.]
• Aggression with a conscience : a rational and moral framework for proactive workplace aggression / Aurora J. Dixon, Chu-Hsiang (Daisy) Chang, Russell E. Johnson
• Workplace incivility and its implications for well-being / Michael P. Leiter, Emily Peck, Stephanie Gumuchian
• Antecedents of workplace ostracism : new directions in research and intervention / Kristin L. Scott, Michelle K. Duffy
• Coworker responses to observed mistreatment : understanding schadenfreude in the response to supervisor abuse / Matthew R. Leon, Jonathon R.B. Halbesleben
• Contextual factors in employee mistreatment / Shani Pindek, Paul E. Spector
• Conceptualizing and measuring workplace abuse : implications for the study of abuse's predictors and consequences / Nathan A. Bowling, Kelly A. Camus, Caitlin E. Blackmore.