Shared services as a new organizational form

Organizations increasingly establish Shared Service Centers, either for transactional (administrative) or transformational (organizational change) purposes. Their popularity originates from a combination of efficiency gains and an increase in service quality, without giving up control of the organiz...

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Bibliographic Details
Other Authors Bondarouk, Tanya, 1967-
Format Electronic eBook
LanguageEnglish
Published Bingley, U.K. : Emerald, 2014.
SeriesAdvanced series in management (Unnumbered) ; v. 13.
Subjects
Shared services (Management)
elektronické knihy
electronic books
Online AccessFull text
ISBN9781783505364
ISSN1877-6361 ;
DOI10.1108/S1877-6361201413
Physical Description1 online resource (xiv, 218 p.) : ill.

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Table of Contents:
  • Shared service centers : from cost savings to new ways of value creation and business administration / J. Strikwerda
  • Managing boundaries better : the key to more effective HR shared services / Peter Reilly
  • Shared services : standardization, formalization and control : a structured literature review / Tanya Bondarouk, Christina-Maria Friebe
  • What is shared services? / Joseph Soalheira, Greg Timbrell
  • Governance and control of shared service centres / Reinald Minnaar
  • Structuring shared services : realizing SSC benefits through end-users' usage of an HR portal / Jeroen Meijerink, Joost ten Kattelaar, Michel Ehrenhard
  • A knowledge management perspective to Shared Service Centres : a case study of a finance SSC / Ian Herbert, Will Seal
  • Value creation by transactional Shared Service Centers : mapping capabilities / Marco Maatman, Tanya Bondarouk
  • Interorganizational Shared Services : creating value across organizational boundaries / Paul C. van Fenema, Bianca Keers, Henk Zijm.

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