rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Individual and organizational perspectives on emotion management and display
  name:
    name part: Zerbe, W. J.
  name:
    name part: Ashkanasy, Neal M.
    name part: 1945-
  name:
    name part: Härtel, Charmine E. J.
    name part: 1959-
  name:
    name part: International Conference on Emotions and Organizational Life 2004 : London, England)
  type of resource: text
  genre: elektronické knihy
  genre: electronic books
  origin info:
    place:
      place term: enk
    place:
      place term: Bingley, U.K
    publisher: Emerald
    date issued: 2006
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: electronic resource
    form: remote
    extent: 1 online resource (xxiii, 329 p.).
  abstract: Affect and emotion have been recognized as important factors in understanding behavior in organizations, as evidenced by the increasing frequency of special journal issues, themed conferences, and books and articles devoted to the topic. The articles in this volume represent a selection of the best papers presented at the Fourth International Conference on Emotions and Organizational Life (which was held in London, England, in June, 2004), together with invited papers by some of leading scholars in the field. The theme of this volume, Individual and Organizational Perspectives on Emotion Management and Display, concerns the management by organizations of the emotions of employees and the effects on individuals. It begins by looking at the effective self-management of emotion and how leaders can use emotions, intelligently and sometimes paradoxically, to foster effective personal and team outcomes, and goes on to examine the nature of emotionally charged incidents between employees and supervisors. The effective management of emotion is particularly relevant to organizational outcomes in service organizations. Specific chapters look at emotion work performed by employees in hospitality and healthcare organizations, and others consider the role that culture plays in the perceptions of service workers regarding emotion work. Others examine the critical interplay between characteristics of employees, organizational practices, and the emotions that customers experience when service encounters go awry. Finally the volume comes full circle in an examination of how the thinking strategies individuals use can foster 'adaptive emotions' and more emotionally intelligent, constructive responses to workplace stressors. This book features a selection of the best papers presented at the Fourth International Conference on Emotions and Organizational Life (London, UK, June, 2004). It represents a cross-section of cutting-edge research in the field and includes contributions from est…
  table of contents: Emotional intelligence and wise emotion regulation in the workplace / Stéphane Côté, Christopher T.H. Miners, Sue Moon -- Care in organizations : a conceptual lens to study emotions and capability / Dorthe Eide -- Emotional affects : developing understanding of healthcare organisation / Annabelle Mark -- Cultural differences in emotional labor in flight attendants / Céleste M. Brotheridge, Ian Taylor -- Emotion work across cultures : a comparison between the United States and Germany / Andrea Fischbach, Katrin Meyer-Gomes, Dieter Zapf, Johannes Rank -- A conceptual model of the effects of emotional labor strategies on customer outcomes / Markus Groth, Thorsten Hennig-Thurau, Gianfranco Walsh -- Customer emotions in service failure and recovery encounters / Janet R. McColl-Kennedy, Amy K. Smith -- The impact of emergent leader's emotionally competent behavior on team trust, communication, engagement, and effectiveness / Vanessa Urch Druskat, Anthony T. Pescosolido -- Attribution and negative emotion displays by service providers in problematic service interactions / Kay Yoon, Lorna M. Doucet -- How to feel rationally : linking rational emotive behavior therapy with components of emotional intelligence / Matthias Spörrle, Isabell M. Welpe -- Leadership and the driving force of shame : a social constructionist analysis of narrative / Erika Sauer, Arja Ropo -- Beneath the masks : a critical incident focus on the emotions experienced in the worker/supervisor relationship / Fleur Piper, Nanette Monin -- Overview : individual and organizational perspectives on emotion management and display / Wilfred J. Zerbe, Neal M. Ashkanasy, Charmine E.J. Hartel.
  note: edited Wilfred J. Zerbe, Neal M. Ashkanasy, Charmine E.J. Härtel.
  note: Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty
  subject:
    topic: Psychology
    topic: Industrial & Organizational Psychology
  subject:
    topic: Social Science
    topic: General
  subject:
    topic: Occupational & industrial psychology
  subject:
    topic: Emotions
  subject:
    topic: Affect (Psychology)
  classification: 152.4
  classification: 316.613.4
  related item:
    title info:
      title: Research on emotion in organizations ; v. 2
  identifier: 9781849504119
  identifier: https://proxy.k.utb.cz/login
  access condition: Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty
  record info:
    record content source: UtOrBLW
    record creation date: 101115
    record change date: 20101115152719.0
    record identifier: em-bslw06351700