Emotions and service in the digital age
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| Other Authors | , , |
|---|---|
| Format | Electronic eBook |
| Language | English |
| Published |
Bingley, U.K. :
Emerald Publishing Limited,
2020.
|
| Series | Research on emotion in organizations ;
16. |
| Subjects | |
| Online Access | Full text |
| ISBN | 9781839092619 9781839092596 |
| DOI | 10.1108/s1746-9791202016 |
| Physical Description | 1 online resource (280 pages) |
Cover
Table of Contents:
- Part I: The digital age
- Chapter 1: What the digital age is and means for workers, services, and emotions scholars and practitioners; Jasmin C. R. Härtel and Charmine E. J. Härtel
- Chapter 2: Technologically Altered realities: a realm for new emotions research, training, and management possibilities; Jameson B. G. Härtel and Charmine E. J. Härtel
- Chapter 3: The evolution is now: service robots, behavioural bias and emotions; Kate Letheren, Rebekah Russell-Bennett, Lucas Whittaker, Stephen Whyte and Uwe Dulleck
- Part II: Adapting to the digital age
- Chapter 4: Focusing on the human element: effective coaching in the digital age; Jennifer A. Nash
- Chapter 5: Development and evaluation of an online coaching model for medical students' and doctors' mental and physical wellbeing management; John Jasinski, Jennifer Jasinski, Charmine E. J. Härtel and Günter F. Härtel
- Chapter 6: Leaders' emotion expressions in digital communication: defining social distance in leader-follower-relationships; Prisca Brosi and Marvin Schuth
- Chapter 7: Opportunities, tools and new insights: evidence on emotions in service from analyses of digital traces data; Anat Rafaeli, Galit Yom-Tov, Shelly Ashtar and Daniel Altman
- Part III: Emotions and care in the digital age
- Chapter 8: Can care and cure co - exist in age of internet influenced health care? Psychological androgyny and emotional intelligence in Indian doctors; Sunita Ramam Rupavataram
- Chapter 9: Rough winds? Emotional climate following acquisitions; Riikka Harikkala-Lahinen
- Chapter 10: Expressing negative emotions in work relationships and affective organizational commitment: a latent difference score approach; Daphna Brueller, Nir N. Brueller and Etty Doveh
- Chapter 11: Openness as moderator between feeling bored and managers' decision-making competence: a study of managers in the retail industry; Magda M. du Preez, Hendrik S. Kriek and Jeremy Albright
- Chapter 12: Family business social responsibility. Is CSR different in family firms?; Olof Brunninge, Markus Plate and Marcela Ramirez-Pasillas.