Authentic customer centricity : a journey towards sustainable customer experience
This book offers a breakthrough formula for creating a sustainable customer centric organization, which forms the key to enduring business success. This new blueprint entails a systematic and integrated journey towards customer centricity.In this book, Dr. Zafer has provided a sorely needed guideboo...
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| Main Author | |
|---|---|
| Format | Electronic eBook |
| Language | English |
| Published |
Bingley, U.K :
Emerald Publishing Limited : Information Age Publishing Inc.,
2015.
|
| Subjects | |
| Online Access | Full text |
| ISBN | 9781806611065 |
| DOI | 10.1108/978-1-62396-914-1 |
| Physical Description | 1 online resource (xii, 104 pages) |
Cover
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| 008 | 141031t20152015enk ob 000 0 eng | ||
| 020 | |a 9781806611065 |q (e-book) | ||
| 040 | |a DLC |b eng |c DLC |e rda |d DLC |d UtOrBLW | ||
| 080 | |a 658 | ||
| 082 | 0 | 4 | |a 658.8/12 |2 23 |
| 100 | 1 | |a Zafer, Alkhatani Saad, |e author. | |
| 245 | 1 | 0 | |a Authentic customer centricity : |b a journey towards sustainable customer experience / |c Alkhatani Saad Zafer. |
| 264 | 1 | |a Bingley, U.K : |b Emerald Publishing Limited : |b Information Age Publishing Inc., |c 2015. | |
| 264 | 4 | |c ©2015 | |
| 300 | |a 1 online resource (xii, 104 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references (pages 93-102). | ||
| 506 | |a Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty | ||
| 520 | |a This book offers a breakthrough formula for creating a sustainable customer centric organization, which forms the key to enduring business success. This new blueprint entails a systematic and integrated journey towards customer centricity.In this book, Dr. Zafer has provided a sorely needed guidebook for executives to become a successful customer centric company. He shows us how companies can deliver a superior customer experience that result in trusted customer relations that can boost profitability. This is the book you should read if you want to deliver a superior customer experience in a sustainable way. | ||
| 588 | 0 | |a Print version record. | |
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Corporate culture. | |
| 650 | 7 | |a Business & Economics |x Customer Relations. |2 bisacsh | |
| 650 | 7 | |a Organizational theory and behaviour. |2 thema | |
| 650 | 7 | |a Customer services. |2 thema | |
| 655 | 7 | |a elektronické knihy |7 fd186907 |2 czenas | |
| 655 | 9 | |a electronic books |2 eczenas | |
| 776 | 0 | 8 | |i Print version: |z 9781623969134, 9781623969127 |
| 776 | 0 | 8 | |i PDF version: |z 9781623969141 |
| 856 | 4 | 0 | |u https://proxy.k.utb.cz/login?url=https://doi.org/10.1108/978-1-62396-914-1 |