The house of quality in a minute : a guide to quality function deployment

"Quality function deployment (QFD) is an effective tool to help organizations to become more competitive by designing their products and services to satisfy customers' requirements. This book is precise and direct and focuses on the key issues in building the House of Quality otherwise kno...

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Bibliographic Details
Main Author Madu, Christian N. (Author)
Format Electronic eBook
LanguageEnglish
Published Bingley, U.K : Emerald Publishing Limited : Information Age Publishing, Inc., 2020.
EditionThird edition.
Subjects
Quality control.
Business & Economics > Quality Control.
Quality Assurance (QA) and Total Quality Management (TQM)
elektronické knihy
electronic books
Online AccessFull text
ISBN9781806606061
DOI10.1108/978-1-64113-905-2
Physical Description1 online resource (viii, 145 pages) : illustrations

Cover

Table of Contents:
  • Chapter 1. History and definition of quality function deployment (qfd)
  • Chapter 2. Voice of the customer
  • Chapter 3. Identifying customer needs
  • Chapter 4. House of quality
  • Chapter 5. Qfd and the analytic hierarchy process (ahp)
  • Chapter 6. Qfd and benchmarking
  • Chapter 7. Qfd and strategic planning
  • Chapter 8. Qfd and statistical quality control
  • Chapter 9. Six sigma and qfd
  • Chapter 10. Stakeholder versus customer in product design
  • Chapter 11. Qfd and concurrent engineering
  • Chapter 12. Qfd, cost control, and productivity improvement
  • Chapter 13. Qfd and process change management
  • About the author.

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