From discord to harmony : making your workplace hum

• Main Authors: Wilkin, LaVena (Author), Belak, Tony (Author)
• Format: Electronic eBook
• Language: English
• Published: Bingley, U.K : Emerald Publishing Limited : Information Age Publishing, Inc., 2020.
• Subjects: Organizational behavior.; Corporate culture.; Conflict management.; Organizational effectiveness.; Business & Economics > Conflict Resolution & Mediation.; Personnel and human resources management.; Business and Management.; Arbitration, mediation and alternative dispute resolution.; elektronické knihy; electronic books
• ISBN: 9781806605859
• DOI: 10.1108/978-1-64113-986-1
• Physical Description: 1 online resource (492 pages)

"Conflicts happen, and the workplace can be a breeding ground for negative conflicts. Consider that organizational culture consists of shared values, beliefs, assumptions, perceptions, and norms. Add to that the fact that organizations are multifaceted associations of individuals, departments,...

Table of Contents:

• Acknowledgments
• Section I. From discord
• Chapter 1. Toxic leaders: Who they are, what they do, and what you can do about them at work / Teresa A. Daniel
• Chapter 2. Recognizing and responding to workplace bullying and mobbing: Guidelines for business leaders / Maureen Duffy
• Chapter 3. Workplace incivility: Implications and solutions / Helen MacLennan
• Chapter 4. Restorative justice: Principles and inclusive applications in organizations / Nancy Geist Giacomini and Monica Valentine
• Chapter 5. Maintaining harmony in Irish workplaces: A view of workplace dispute resolution practice in Ireland / Gerry Rooney
• Chapter 6. What should your organization know before embarking on the exploration-exploitation journey? The exploration-exploitation paradox: Insights, considerations, and managerial implications / Shalom Charles Malka
• Chapter 7. Exchanging cacophony for congruence: Lessons from the public sector / Angie Lewis, Kyle Werner, and Sandy Zehr
• Chapter 8. Manage anger spectrum pitfalls to work in your favor / Kimberly Castle
• Chapter 9. The era of #metoo and time's up: A spotlight on sexual harassment at work / Teresa A. Daniel
• Chapter 10. Join the peace train: Incorporating peace-building principles and practices in your organization / Christina Murtaugh
• Chapter 11. A workplace bullying perspective: Blending the melodies of ballads (the story) and classical (the research) / William Hymes and LaVena Wilkin
• Section II. To harmony
• Chapter 12. Coaching your people through tough situations / Barbara J. Lassiter
• Chapter 13. Conflict coaching model techniques for workplace managers, leaders, and practitioners / Gary Boettcher
• Chapter 14. Managing conflict in the local church / Tony Rose
• Chapter 15. Brain function's role in conflict: How the lizard and the puppy effect decision-making / Peggy McNeive
• Chapter 16. Canines and cubicles: Dogs in the workplace / David M. Simpson
• Chapter 17. Alternative dispute resolution processes for managers and practitioners / Gary Boettcher
• Section III. Making the workplace hum
• Chapter 18. From discord to harmony: Five skills for keeping your workplace humming / LaVena Wilkin
• Chapter 19. How to manage workplace conflict through intelligent conversations and conflict management tools: For executives, leaders, managers, and practitioners / Gary Boettcher
• Chapter 20. The work of employee engagement: Practical strategies for the workplace / E. Kobena Osam and Brad Shuck
• Chapter 21. Culture by design: A case study in transformational change / Diane Banic
• Chapter 22. The evolution of ethical leaders and organizations / Marilyn Faulkenburg
• Chapter 23. In pursuit of harmony: How a shared leadership practice works as a conflict management system / Alexia Georgakopoulos and Barb Allen
• Chapter 24. Incorporating evidence-based conflict management into organizational ombuds practice / Toran Hansen, Lisa Witzler, and Tyler Smith
• Chapter 25. What in the world is an ombudsman? / Tony Belak and Creighlynn D. Thoele
• About the contributors.