Conflict management and dialogue in higher education

"Conflict management is an overlooked area in leadership development. Mediation as an intervention method to use in conflict management can be productive for building leadership capacity and organizational development in higher education. Adults average five conflicts per day and people in titl...

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Bibliographic Details
Main Authors Algert, Nance T. (Author), Liau-Hing Yep, Carla (Author), Rogers, Kenita S. (Author), Stanley, Christine A. (Author)
Format Electronic eBook
LanguageEnglish
Published Bingley, U.K : Emerald Publishing Limited : Information Age Publishing, Inc., 2021.
EditionThird edition.
SeriesContemporary issues in conflict management and dialogue.
Subjects
College teachers > Professional relationships.
College administrators > Professional relationships.
Conflict management.
College personnel management.
Education > Administration > General.
Educational administration and organization.
elektronické knihy
electronic books
Online AccessFull text
ISBN9781806604869
DOI10.1108/978-1-64802-308-8
Physical Description1 online resource (xv, 211 pages)

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Table of Contents:
  • Foreword. Prelude and book organization
  • Acknowledgments
  • Section I. Why focus on managing conflict?
  • Section II. Realities about conflict
  • Section III. Conflict management from AI? practitioner perspective
  • Section IV. Unit leaders' responsibilities with conflict
  • Section V. Unique attributes around conflict in higher education
  • Section VI. Conflict management in higher education: A review of selected literature
  • Section VII. Personal skills required to be AI? good conflict manager
  • Section VIII. Mediation skills in managing conflict
  • Section ix: Dialogue as AI? conflict management strategy
  • Section x: Conclusion and the way forward. Glossary
  • About the authors.

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